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Customer Testimonials

If you are like me, then you may think a “pleasant” new car experience is the stuff of myths ans legends…but to my delight, I can say that they do in fact exist at Findlay Toyota.  At least that was my experience with my AWESOME salesman Jaime Nakashima.  My new car hunt started online, around 1am in the morning.  After browsing the various local dealerships, I decided to send an email inquiry to Findlay Toyota, who had the best deal on a Corolla that I had seen.  So not expecting any reply until later that day, I logged off and was about to call it a night when to my surprise I got a “REAL” email reply from Jaime just a couple minutes later.  WOW!  I mean this was an actual email, not an auto-reply.  So after exchanging a few more Q & A emails, I agreed to meet later in the day.

One of the things I noticed about working with Jaime right away, was his ability to listen to what my needs and wants were, and to do his best to make them happen.  Jaime impressed me with his prompt replies to my emails and with always answering his phone and not sending me to voice mail.

Before arriving at the dealership, Jaime verified some of the last few details and concerns I had, including price and specifics.

Once I arrived I was greeted by very friendly and low key lot attendants who directed me where to go.

The showroom at Findlay Toyota was immaculate and inviting.  It had a very relaxing feel to it and included a comfortable TV lounge area and snack and coffee shop.

Jaime met us right away and began the process.  After looking at the car I saw online I went back inside.  It was such a relief to discover that everything I saw online about the vehicle I wanted was true and still being honored…No “bait and switch”!

Before I knew it, I was wrapping up the details of my financing with another polite and personable Findlay Toyota team member, Steen Hammel, who was great.  By the way, Steen recommended their “Gap Insurance” option which I highly advise you to consider.  It only cost abut an extra 5 or 6 bucks a month and covers any gap between your insurance company’s estimate and what you originally paid for the ca at time of purchase, so if something happened and your car was totaled, you have 100% coverage!

But I digress, back to Jaime… Once all of the paperwork was done, which was thankfully fairly little, Jaime took me out to my bright and shiny new car, which had just been washed and fueled to the max, and gave me a detailed “Demo” on all of the car’s features.  Jaime even synced and set up my phone so that I was able to make and receive calls through my new car before I even drove off the lot.

Jaime went out of his way to be extremely patient and answered all of my questions throughout the entire experience. Jaime explained all of the  extra perks you get with doing business with Findlay Toyota, like FREE TIRES FOR LIFE!  YES FOR LIFE!  WOW! Call Jaime about this one!

Jaime also made sure I understood everything about the warranty and servicing dates and times.

So to conclude, I give my fullest and highest recommendation to Jaime Nakashima at Findlay Toyota. I will buy my next car from him and this dealership and suggest that all my friends do the same.  I am confident that if you give Jaime a chance you will not only get the car and deal you are looking for, but will have a pleasant and satisfying experience.

So CALL JAIME for a great deal and great service!  You will be glad you did!

Sincerely.

Jaynna Sye Cheng                                         March 2014

My experience was excellent.  it started with Izzy giving me a great price online, then he waited for me as I drove up to the dealer.  The feeling with Izzy & Rick was low pressure, very pleasant, & I felt I got a great fair deal.  I am a happy customer.  Overall, this purchase experience was excellent from sales to the fast, fun, & pleasant  experience with Alex in finance.  Don’t know if I could ask for better.   Kate  T.    June 2013

Wonderful experience, extremely helpful- never pushy & totally enjoyed the visit.  I am totally against aggressive salespeople and Izzy was a total gentlemen.  No pressure, no stress, patient and easy.  Keep Izzy- He’s good!  I have already spoken to a friend & working cor-hart.  I teach and prayerfully they will take my advice.  I highly recommend  Izzy to anyone wanting a new car.  I really like how Izzy works.  Oscar “Ozzie” C.      May 2013

Dear Mr. Abajian,

In regards  to my very recent purchase of a new 2013 Toyota 4Runner Limited and the assistance provided by Paul Martorana, I could not feel any more satisfied.

Without Paul’s services I would not have been able to locate and eventually purchase the particular Toyota 4Runner I wanted.  Paul’s perseverance in locating the vehicle was exemplary – and he did so when several other personnel (from your competitors) had failed to do so.  Paul was relentless and kept me advised regarding the vehicle’s route (from out of state) on a near daily basis.

Further, Paul’s personality was so very genuine and one felt welcomed to conduct business with Findlay Toyota. A job well done by Paul!    Sincerely,  Elsa Swaby                                                                      May 2013

We’ve had a lot of problems in the past with other dealerships and have been pleasantly surprised with all items that have come up with Findlay Toyota in Henderson. It’s actually been fantastic! Never at any other time have we been given such elite service or quality of work and transactions. Please keep it up!                     Theresa P.        May 2013

From the moment I arrived at the dealership until I drove off in my new car, everything went very smoothly.  Everyone has a good attitude and when we had questions, we were never ignored or put off like other dealers we’ve been to before. We feel that things here are done the way they should be done and treat people very nicely.  Thank you.      Rob & Lisa            May 2013

Carlos was wonderful! Even though it’s been awhile since I bought my new car, I still remember things he told me to help me out with my purchase and information we should know about our car.  I should have wrote this sooner, but life is busy. Just wanted to thank Carlos for being so professional and knowledgeable about the vehicles they carry.  He was absolutely the best!     Linda S.                   April 2013

Very satisfied with the service I get from Chuck Griffin.  Will only deal with Chuck Griffin.  He is the 3rd service adviser I have had here and the only one I trust.  Don’t Loose Him!           William F.             April 2013

I really wasn’t happy about having to come in and buy a car, but now I feel differently about things. This was the fastest, easiest, smoothest, most honest experience buying a car that I have ever experienced!       Ray  M.       April 2013

The service department is on their toes even when we aren’t.  I’ll bring donuts sometime cuz you deserve it! Great happenings with all of your employees.        Marge F.     April 2013

We decided to try out this dealership because we wanted to get the great service that our friends have been telling us about.  When we arrived we were greeted by very friendly sales staff and ended up having some friends in common.  We enjoyed our visit and never felt rushed to make a decision.  The dealership was very clean and tidy as were the vehicles.  We found the car we were looking for and enjoyed the process through and through.  Thanks!      Robert & Susan             April 2013

At this dealership we always receive very good service and are happy with all the results.  I have recommended my friends to come see Scott.  I’m very happy!           Maria S.      April 2013

5 Stars.  We contacted Carlos the day before.  He worked the numbers and told us exactly what the deal would be.  We came in, picked the car we wanted, signed & drove, No tricks.  I always have the best experience at Findlay Toyota.  That’s why we keep coming back!  Very professional.   Kim Q.      March 2013

My sales experience was extra special!  We were able to get the price we wanted with the ease of buying a car that we have not experienced before. The overall experience was amazing.  We are happy with Findlay Toyota and would recommend them to all of our friends.      Robert W.                     March 2013

The service manager Doug is really what customer service is all about. Greg takes the time to listen to customer concerns.  Both employees are excellent.     M.C.W.         March 2013

Jared helped me out both times I’ve been here.  Got my car out fast and provided excellent service.  He’s great!    Sam C.       March 2013

Things are always handled in an excellent manner at this service department.  We have received excellent attention and follow-up from Richard.  We will continue to return for future needs on our vehicle. All questions and concerns are always met in the kindest manner.  Thank you.   Gail T.          March 2013

When I first bought my car here the service was very good.  The service has improved since I started coming here.  It just keeps getting better and better.  Thank you to everyone who always has such a great attitude and a smile.   Margaret   March 2013

I was greeted in a prompt and courteous manner. Scott Willis and Doug did an awesome job in providing the top service any customer would expect.  I really appreciated their professionalism.  I would definitely return to Findlay Toyota for service in the future.      Wiselet R.          February 2013

My service experience:  Nick has been a breath of fresh air.  Very concerned and very professional.  I know he is honest with me about what is needed.  Very good at what he does.        Nevada Childhood Cancer      February 2013

Just wanted to take a minute to make it clear that I’m very impressed with this dealership’s service department. They seem to have a system in place that is certain to keep the customer very happy.  It’s not always easy to bring one’s car into service because we’d usually rather be somewhere else, but I always have a pretty good time at this one! Thanks!    Angela B.                    January 2013

I was greeted in a respectful manner and everything my car needed was reviewed with me in an understandable way.  All of my concerns about my  car were addressed, and I will for certain return in the future for service .  I received exceptional  service from Rick Jenkins. Thanks.   Michele C.        January 2013

Nick Anderson, my service adviser is polite, personable and does an extraordinary job.  He is always happy to address any questions I have about my car or the service it needs which I really appreciate.       Valerie                  January 2013

Rick has, once again, completely filled me in on all maintenance issues and resolutions.  He will continue to serve as the one I coordinate with during my visits.  Helen T.           January 2013

Everyone here is so friendly and makes you feel at home. The experience I have here is great.  Richard is very helpful and a pleasure to bring my car to.  He always explains things very thoroughly.  I would never take my Toyota anywhere else.       Patty K.           January 2013

Coty (service manager) sent me to Jared who did an excellent job.  I can always depend on Coty, as well as Noah, to make sure I am well taken care of.  You have a great team!!       Carolyn B.      January 2013

Always greeted in a prompt and courteous manner, and the service adviser went over every detail of what I needed in an excellent manner.  All of my immediate concerns were tended to, and I would definitely return because you guys are absolutely awesome!! And- I always have fun because your dealership, the shuttle driver, and the overall atmosphere are GREAT!!    Nancy                         December 2012

About the service dept-  Bob’s very knowledgeable and thorough which I appreciate.  He gained my confidence when he gave me alternate suggestions to alleviate my concern which resulted in me deciding to go with Findlay  for service.     Grace L.   December 2012

We went looking at several other dealers before we finally came to Findlay Toyota.  We are so glad we didn’t buy from anyone else because things were so relaxing, easy and accommodating here that we will always come here first before going anywhere else. From the moment we set foot on the property, until we drove our new Prius off toward home, we felt like our every need and desire in car shopping had been not only me, but went far beyond expectations!  Thank you to all the staff and manager, finance and right down to the guy who detailed our new car!  We now consider you a first-rate business and will refer anyone who’s looking for a car to you.   John & E. S.  December 2012

Bob Baldwin was fantastic.  He treated me like a vip, thoroughly explain what was being repaired on the car.  He was very personable and made it a very enjoyable experience for me.   Jaycee T.        December 2012

Raul Rojas was awesome!  Excellent customer service- great follow-up.  I would highly recommend him to my family and friends.   D. V.    December 2012

I never have wait very long to be taken care of when I bring my car into this service dept.  George was very nice and helped me out a lot.  I would be happy to come back next time I need service. Thanks you guys.   Michael H.        December 2012

Greeted quickly, excellent communication, as everything was explained well, and I would absolutely return for service next time!.  Richard Runion is my consultant and he’s very nice, and good at what he does!  Thank you   Jessie A.       December 2012

Nick Anderson and Robert Guerra were absolutely terrific in their handling of my situation!        Lawrence D.                      December 2012

When going to Findlay Toyota for service I am always greeted in a prompt and cheerful manner.  I never feel rushed and the service adviser Chuck always asks the right questions and makes sure I understand what will take place that day.  Whatever my concerns, he always explains things so I can make the decisions necessary for my car.  Because of Chuck I will always return to Findlay Toyota for what I consider to be the best place for service in town!  Thank Chuck!           Melissa     December 2012

When I brought my car in it was great service as always.  I enjoy coming out here even though the other Toyota dealer is closer to my house.  The employees here are wonderful, keep everyone here employed!!!  Raul did an awesome job!  Worth the drive!        Allie W.                December 2012

Bringing my car into Findlay Toyota’s service department has always been an enjoyable experience.  Everyone employed there are always very accommodating  and thorough about how they provide service and attention to detail.  And then there’s the shuttle driver… He is awesome!!!  Always friendly, funny, polite and makes the experience better than it ever would be expected to be.  I will always be back for good service!    Marion H.      November 2012

I always bring my cars here because all the service advisers are so knowledgeable and they are up front about what’s going on with your car.  If there’s nothing wrong, they tell you.  If you need anything at all they explain it in great detail and make sure you understand and don’t rush you to decide on anything.  Very respectful people.  Thank you.      Charles A.        November 2012

I brought my Prius in for it’s usual service.  Chuck did a wonderful job of explaining just what it was I needed to keep my car running in tip top shape.  I was very comfortable with the way I was taken care of.  Everyone was courteous & Chuck took care of my service needs very well.     Barbara D.        November 2012

I came into your service dept. and was very pleased with the level of attention I was given.  Rich was great!  He was friendly, informative and very helpful!  Thank you  Tiffany K.      November 2012

Buddy provides excellent service.  Buddy is such a knowledgeable adviser.  I appreciate Rita for being so wonderful. Wouldn’t dream of taking my car anywhere else, EVER.  Thank you everyone!    Karen N.        October  2012

The service and staff were very professional.  I appreciated the consistent good service I receive whenever I visit this operation!  Thanks    John M.   October 2012

It’s so stressful when we go hunting for a new car every couple of years, but this time things took a turn… for the better!  We actually came in with a terrible attitude because we had been looking for days and it was late.  We really were sick of looking.  We were also very confused and had several days of anxious, rude and impatient salesmen at other dealerships.  Today was different. Today was wonderful!  Today we bought a car from you and left feeling extremely good instead of beaten up!  Thank you so much for showing us that some car stores are better than others…. You guys are the best we’ve ever experienced!!!      JS A.                October 2012

To the owners of Findlay Toyota- Thank you so much for building the kids play area!  This made our experience buying a car so much easier as we have 3 small children and we had an appointment and our babysitter cancelled at the last minute that day!  Just wanted to share how grateful we are that you thought about the little people in this big world!      John & Jessica            October 2012

When extra assistance is needed, it’s sometimes hard to find in public places, but Findlay Toyota has gone above and beyond the call of duty where this is concerned. You see I have physical needs which are often overlooked by many in this field.  But Findlay Toyota I thank you in going the extra mile in making certain my needs were completely taken care of!  Never at any moment was I mad to feel I was any different than everyone and I thank you you with all my heart!      JBD                          October 2012

The experience I had here at Findlay Toyota has been very helpful, informative, and very friendly as far as all the employees are concerned.  The entire staff seems to be eager to help with any concerns I have had and I will appreciate that in the future as well since I would NEVER go anywhere else with my car. To be treated like family each and every time I come in for even an oil change, is amazing to me.  Even when they’re so busy, they make time to listen to everything I have problems with about my car.  Thank you so much and I hope everyone reads this who is looking for a dealer they can trust!                        Marsha D       October 2012

Nick was very informative (in service) & very helpful.  Great explanation of my car’s needs.  I will come back when I need service again because it’s so nice to be treated the way they treat you.  This is the 3rd car I have brought in for service and they always give me all the news I need- good and bad, whatever my car needs, They also do their best to save me money whenever possible if I need more than just an oil change.  But honestly, they take such good care of my Toyota’s that I rarely need much in the way of major work.                                      A special thanks for all the hard work and record keeping that everyone seems to be so good at, and also for having such a wonderful waiting area-it makes all the difference!!       Susan H.            October 2012

Findlay is the easiest dealership to deal with when it comes to servicing my vehicle.  I have purchased two Priuses from them, and will purchase my next car from them as well.  I have used another dealership for service and have not experienced nearly the level of professionalism or ease of service.  I love the environment and the timeliness within which I can have my car serviced.           Craig D.       September 2012

I have been coming here for service for a few years now.  I come back because of the very nice and trustworthy staff!  Great Job!!   Eugene A      September 2012

Since my other service adviser was no longer there, my sister recommended her service adviser Richard Runion Jr.  I called him and made an appointment with him for the oil change on our Tundra Crewmax.  He was very polite, honest, and helpful.  I like that he didn’t treat me different because I was a lady dealing with the service of a vehicle.  I appreciate Richard being up front about our vehicle and not B.S’ing me like I have dealt with at other Toyota dealerships in Vegas.  We live in the far Northwest and drive all the way to your dealership for service.  I use Findlay Honda NW for my Honda’s and like the Findlay service.  Overall I was happy with the service I received from Richard, he is a great person and he has “excellent customer service”!!  Sure hope he stays around, your dealership will benefit from him. Thanks        Michelle G               September 2012

I had issues with my headrest on the drivers seat always moving up on me.  I am very short and when the headrest rides up I wasn’t able to see behind me when I’d turn to merge into traffic.  Needless to say, that was a dangerous driving situation for me and the other cars on the road.  The service manager that came over, I believe his name was Cody, listened and tried to come up with some way to help me when others had said there was nothing that could be done.  He took the car back and worked on the headrest and I am thrilled to tell you that I am no longer having that issue.  The headrest is staying right where it needs to be.  He truly went above and beyond and I greatly appreciate the effort!  Please thank him for his efforts!         Janet M            September 2012

I’m so glad I found this dealership and service department! Richard and Jason were wonderful to deal with during my visit.  They were very patient and kind.  Thanks.   Lisa C.        September 2012

Rick,

I just wanted to take a moment to thank you for making my recent service experience at Findlay Toyota and Scion so positive.  From the reception to the departure everyone did a great job of making me feel like a VIP.  Noah was awesome at keeping me updated throughout the service process as there were a few challenges that needed to be researched.  While my Sequoia is older and needs some TLC, the team make sure that when I go my car back all the issues had been addressed and it was really well detailed.
I really appreciate you loaning me the Venza to drive while my car was there and wish you and your team continued success.
If I could ever be of any service to you, please don’t hesitate to contact me.

Best regards,

Craig

WOW!!!!! What a knock out service department!!! I was shocked and awed through out my entire experience, not only by my service writer Noah but by the rest of the staff as well! Your dealership has a great thing going for it with the people you’ve put in place! Not only will we be returning for all our service needs but we will be recommending everyone we know that has a toyota as well. I believe Noah Dressner, Coty and Tommy deserve special recognition for our experience. THANK YOU!!!    Melissa K        August 2012

The service writer was extremely helpful with my concerns about the cost of repairs.  he answered my questions and was very patient.  The car was finished before I thought.  He went out of his way to get what I needed to do for the next servicing and worked out a problem because the previous servicing included an oil change that was not necessary.  I will ask for this service writer  (Richard Runion) the next time.   Alice C     July 2012

Robert in parts, Chuck in service, and most of all Rich Mazurek the mechanic are the reasons I’ve spent thousands of dollars building my FJ cruiser at your store.  I can only hope  you realize who you have working there, as I continue building the truck, I will work them!  Christopher S       July 2012

A tip of the hat to Buddy Breure.  He took looked after my p/u like it was his.  The service department looked to run like a fine tuned machine.  Thank you Buddy.  Shires T.      July 2012

Chuck Griffin has been taking care of my car since I purchased it 10 years ago.  He’s amazing service writer with great suggestions and service knowledge.  He’s never steered me wrong.  Kudos to Chuck!  Thanks, Cynthia  C       July 2012

I brought my truck in for service because another (won’t mention) dealership messed the whole engine up as far as I’m concerned.  Your service department is the best in customer service that I have ever dealt with! Every little thing was explained and detailed description of what my truck needed and how much it would cost, right down to the penny!  Never at any time did anyone try to up-sell anything to me or insult the way my truck was in bad shape.  They just went right to what it needed to run like it should!  Thank you Findlay Toyota!  I’ll never let anyone else touch my truck!  Thanks Nick- my service adviser!  K. D.           July 2012

I have had nothing but positive experience with Findlay Toyota.  My purchase experience was quick, easy and painless. My first issue with my vehicle was resolved immediately and my service appointments have been perfect. I’d tell anyone trying to buy a car that Findlay Toyota is a great place to go.  I like that they don’t blow smoke and are very honest.  That’s rare at a dealership and I like it.    Shelby M                July 2012

Everything I asked about in service was taken care of and/or explained to me the way I could understand and in a nice way.  Scott did a good job helping show me the why’s and how ‘s of the work to be completed there.  I would always come back to your service garage for the care of my car when needed. Thanks everyone & Scott.   Leonida B.           July 2012

When I brought my car in for service, Bob took care of what was supposed to completed.  My car was serviced promptly and on time.  It was an excellent experience.    Linda K                       July 2012

Noah did an excellent job of making sure my questions were answered and letting me know what I needed.  Don, the driver, was super friendly.    Jason Q.        July 2012

This is the first time I have ever brought my car in for service anywhere and have been treated with respect and courtesy along with a full explanation of what my car needed done to it and why.  The service department was quick, clean and had a wonderful waiting area which made the wait much more pleasant!  A special thanks to Jason, the adviser for treating me like I mattered!   Lilian B.    July 2012

I am always treated as if I am the most important customer.  Richard R really goes above and beyond to assist me.      Barry T             July 2012

Steen treated me so well in June 2011 that I brought my daughter in April 2012 to purchase a 2012 Scion XB.  I have a son who is also thinking of buying a Camry & he’ll come here and see Steen, too!       Tami B.              July 2012

Tobey is a tremendous asset to the Findlay Toyota organization.  He is very friendly, kind and compassionate. A personality that is exceptional and much admired.   Nellie S.                    July 2012

I have bought two vehicles from Findlay Toyota!  The service has been great and prices are awesome!      Kenn L.         July 2012

I would definitely return to Findlay Toyota’s service department for any servicing need I have in the future.  Great service.        Mary W.              July 2012

Jason Bowsen is awesome and made sure I felt welcomed and took care of all my needs.  Thank you!!           Pern H.                    July 2012

I found the service at Findlay service dept – great service, comfortable environment and friendly.   The staff thoroughly addressed my concerns!                                  Pamela L.                     July 2012

The community involvement is what I’m most impressed about with Findlay Toyota.  What a great company.  Workers all seem to have a positive attitude and upbeat nature.     Barry V.                     July 2012

Robert was very knowledgeable and friendly.  He was an excellent employee.   Ed P.                     July 2012

We were very happy with our sales experience at Findlay Toyota.  Our sales consultant was Paul Martorana.  He helped us right away, answered all of our questions, and took time with us.  We went on a test drive and I was a little nervous about driving a bigger car than I’m used to and he made me feel at ease and comfortable.  Paul helped me find the exact model and color I was looking for.  All of the staff at Findlay Toyota were wonderful.  They helped us with water for our kids and were friendly, patient, and attentive.  We had to make a return trip for installation of a dvd player and received  the same excellent service that we had the week before.  We would recommend Findlay Toyota to any of our friends and family looking for new vehicles.      Jennifer C                    June 2012

My sales consultant was Carlos Aldanese.  My sales experience was friendly, professional and “painless”.  Overall, I am very satisfied.  Everyone was courteous and friendly.  I found you by looking on the internet.     Robert R        June 2012

In the last five years I have purchased three cars from Findlay Toyota in Henderson and wouldn’t buy anywhere else.  Their sales personnel are the best- very knowledgeable and very quick to respond with answers.  They share all information pertinent to the vehicles and the features involved in their operation in a no-nonsense manner, getting straight to the point. In other words, no games.   D. S. June 29th, 2012

From the minute that I walked into the showroom I knew that our experience would be nothing less than professional and exciting all at the same time. I would refer anyone to go to Findlay Toyota because I feel they are a class act!    June 2012

Things really couldn’t have gone smoother. From the beginning walking onto the lot till we finished, the process was absolutely seamless!  Thank you      Dean J

The experience we had while looking for a car at Findlay Toyota was a life changing experience for us because it changed the way we look at buying a car.  It seems things have changed so far as the way dealerships talk to customers about the entire process.  Hurray for Findlay Toyota!!!  I hope they’re proud of their customer service team, as all of them were quite classy indeed!  This is the first time in 40 years that I can say I truly enjoyed buying our new car!  Thank you!  J.L.M.

When we arrived at Findlay we were greeted by one of the staff who stayed with us every step of the way.He was understanding and always gave us time alone to talk among ourselves which some other place won’t let you do.   Barbara D

Awesome, Everyone was great! Salesman was really great about explaining everything every step of the way- wanted to make sure I understood and made things easy as possible! What a fabulous dealership…Huge! and very clean! A very classy place to buy a car! They’re not afraid to use their air conditioning either! Very comfortable. I would go back!    Brian

I just want to say thank you for all your help yesterday and making it possible for me to purchase a new car. I really do appreciate it. Also, extend my appreciation to Gilberto for his patience and outstanding customer service. Thanks, Elena   May 2012

I would be pleased to let you know how my experience was because it was superb! I have been looking to explore all my options at other dealerships, and no other place offered the customer service, as well as prices you offer. I honestly was not expecting at all to buy a car the night I came in, but my sales associate, Paul McGill was an absolute professional salesman. He made me feel comfortable, but not pressured. He explained thoroughly the car, and let me take it for a good test drive to try the car out. He was absolutely excellent in what he did, and made the whole financial process smooth until the end. I am very pleased not only with him, but the whole experience at Findlay Toyota. Thank you       Melissa G       May 2012

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In response to your recent email regarding my recent auto purchase experience. All I can say is that it was excellent.  Your dealership was referred to me by Costco Auto Sale program. This was my first experience both with this program and your dealership.  I found this to be an excellent experience.  The process was easy and quick.  My sales consultant was Robert Anderson. I found Robert to be an excellent representative of your company. He was both professional and friendly. He was also very informative with regards to the vehicles. After the sale he was very helpful in explaining most everything we needed to know in order to operate our vehicle safely and effectively. He also did at least two follow up calls offering additional assistance with any questions we may have. If ever I decide to purchase another Toyota vehicle I would definitely consider both Findlay  Toyota and Robert Anderson.  Thank you   Happy owner of 2012 Prius    Roger K       April 2012

I have always been pleased with the overall experience at Toyota since 2002.  The vehicle performance has been outstanding.  Very few  problems except routine maintenance. All of the sales staff, service advisers and other employees are friendly and helpful.  Greg H. is the adviser I currently work with and supplied all the information I needed on my needed repairs. I would and do highly recommend Findlay Toyota to anyone looking for a new or used car.  Thanks to all for your help and attention.  Rose P                    April 2012

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After I initiated a request for a quote from your website Robert Anderson had replied within 30 min with a quote for the vehicle I inquired.  After asking him a few finance options, I decided to visit your dealership the next day.  Unfortunately I did not make an appointment and Robert was already with another customer.  Robert then requested Howie Lederman to assist me and my wife.   Howie was very patient and a pleasure to work with.  The price that Robert quoted me on the email was the price I got the SUV for.  No tricks, no gimmicks, no add ons – just straight up pricing so I knew what I could afford before I got there.  Howie also took the time to explain the features of my new vehicle.  I would definitely recommend your dealership to friends and family.  We even got to meet John Barr.  Martin D   April 2012

My sales consultants were Paul Martorana and Paul McGill.  Those two did a great job.  It was the best car buying experience I ever had.  In fact, for the first time in my life, I was thanking Paul & Paul profusely for making me feel great.  And I have had too many horrific car buying experiences in my life.  Those two are the best and are Findlay’s best assets.  I hope the rest in Findlay take after these two and I assure you your business will prosper.  Thanks and more power to you guys. Martin A     April 2012

My sales experience was awesome. I would like to say I did my research before I came in and I appreciate everyone’s honesty when it comes to financing and trade in value.  Overall my sales experience with Findlay Toyota was excellent. Thanks.    Bradley W              April 2012

I have purchased cars from other dealerships in the past and the overall experience was not what I expected.  Toyota Findlay exceeded my expectations and will definitely refer them and come back when I need another car.  All your staff were pleasant, fast and direct and made the whole experience very enjoyable.  My sales consultant was Robert Anderson and my sales experience was very pleasant and satisfying.   Flor C           April 2012

My sales consultant was Ron Glenn and my sales experience was great.  Everyone was nice and helpful. Staff was polite,  facility was clean, and experience was good.   JJ  R

The sales experience was good.  Our sales consultant was Robert Anderson.  We are happy with our Findlay Toyota experience.  We found out about you via the Costco used car purchase program.  Kent & Myrtle M

**

My sales consultant was Mike  Naftel.  Mike gave me outstanding service, he was very helpful and answered all of my questions.  My overall experience was outstanding, Mike, Brandi, and Gay were all very helpful.  It was a great experience.  Do you think I could have a Toyota key chain for my nice new Prius C?  John M H    March 2012

 

My sales consultant was Paul McGill.  My experience with Paul was very good.  He was timely with his communications and always very accommodating to my requests, while being realistic at the same time.  I gave him a price point to work within, and he did so very well.  Very friendly, and low pressure.  The finance person ( I don’t recall his name- a tall gentleman with a nearly shaved head) was extremely efficient and concise in his information gathering and calculations.  He overcame my initial objections in a polite way, placing an emphasis on how we would benefit  from an extended warranty, which we did purchase.  Than we came back to Paul again, who offered even more of his time to help us understand our new vehicle before we left the lot.  Overall you made our first car buying experience a good one.  The vehicle I was looking for was in stock at a reasonable price, and using the internet made things as effortless as possible on my end, which I appreciated.  I had a few time constraints due to the work schedules that my wife and I have, and we were still able to get everything accomplished over a matter of a few days (we came in to see the vehicle as soon as we were able).  I have lived in Henderson for 5 years now, and drive past the dealership every day.  The dealership is also a “preferred dealer” for B of A’s financing, and also found it through a search on the Toyota website when I put together options on a vehicle there.  Thank You!  Cameron C    March 2012

Thank you and your team for all of your assistance with the purchase of my new Corolla.  I submitted my answers to your survey below.  Thank you again in advance for everything!  My sales consultant was Martin Reyes.  Martin was very informative and helpful with answers to all my questions.  He wasn’t pushy and walked me thru the process with peace of mind.  I would send my friends and co-workers who are in the market to purchase a car to your facility.  Thank you. Larisa M      March 2012

I was very well pleased with the sales experience.  Robert took excellent care of everything.  I was happy with the overall experience.  I had been a Findlay customer since 2004 and a Toyota owner since 1995.  Thank you!   Barbara S   March 2012

My sales experience was awesome. My overall experience with Findlay Toyota was excellent.  I learned about you through Ralph Sotelo. Thank you.   Almira Santos    March 2012

My sales person was Ron Glenn.  My experience at Findlay was excellent. My overall experience was exceptional.  Everyone I worked with was friendly and professional.   Vito L     March 2012

I don’t remember my sales person’s last name but his first name was Dave.  He was incredibly friendly and helpful.  I had a pleasant experience.  My overall experience was very good. I found you on the internet.   Joe T   March 2012

My sales consultant was Richard Kaye & someone else.  My sales experience was great.  The sales people were great but the selection of FJ cruisers was sparse.  I tried a couple of other dealers first, then landed here.  Derryl R   March 2012

 

I just wanted to tell you that Rich Abajian is the best Toyota has ever had when it come to close the deal!!!!  You’re soooo lucky to have him there.  I’ve never been sooo happy with any car I’ve ever had.  He’s the BEST!!  You can tell him Hi for me.. He’ll know me as FI  Thanks and GODS BEST, from the happiest guy ever…   Dee Fi     February 2012

My sales consultant was Ron Glenn.  Best car buying experience ever. Would highly recommend  it to my friends.  Find out about you through a friend.  Beverly R   February 2012

The service we received was outstanding in all areas.   Douglas W   February 2012

My sales consultant was Ron Glenn.  Ron always treats us fair and professionally.   My experiences have been very positive in our dealings with Findlay.  Clayton S    February 2012

My sales experience was excellent! I found you on the internet, my overall experience was excellent.   Lipscomb Auto Group Inc.   February 2012

**

My overall experience at Findlay has always been pleasant, helpful and efficient.   I have had the same salesman for the last 3 years, always good and impressive.  I found out about Findlay at the Galleria mall.  My salesman’s name is Howie Lederman.  Linda C.  January 2012

It was great.  I did not feel like I was given the runaround or had to go back and forth with price.  Paul was upfront & to the point and although it was not the price I hoped for, he did give me a good price that I was satisfied with.  I emailed Paul through the internet & we conversed by email and phone.  A much more pleasant experience than coming in person & waiting around for answers.  I would work with he & Mike in the future should I buy another Toyota.  I would recommend Paul McGill to others buying a Toyota!  Melissa G.  January 2012

Robert Anderson handled the sale of our vehicle.   The sales process was one of the smoothest we have experienced when buying a new car.  The overall experience was great, we were in and out of the dealership in 2 hrs.  Everyone we came into contact with was very professional and helpful. We learned from Toyota of the Desert that Findlay had the only car in the region with the colors and options we wanted.  We drove from Palm Desert yesterday to see and buy the car.  Thanks, Ed
January 2012

My experience with Findlay was very positive, low key, with good suggestions.  We walked over to the used car lot, compared Tacoma and Tundra, and bought a new Tundra.  I learned about  them through the internet first, but have had my vehicles serviced there.  Cheyenne was my sales consultant.  Chad R.           January 2012

My sales experience from the initial contact through the delivery, was excellent!  I will return when I buy another car and tell all my friends about my positive experience.  Thank you to Mike, Ron, and Robert.   January 2012

Howie Lederman was our sales agent and he was absolutely terrific.  Very accommodating , patient, and knowledgeable.  We know he is a phone call away if we have any questions.  Everyone on your staff that we have come into contact with has been outstanding and we continue to recommend your dealership!  January 2012

My experience was very good.  Amos was my salesman and I felt very comfortable with him. Your facility was very clean.  As a UNLV alumni, I’m glad to see your company supports my alma mater.  I’m impressed with the 1,000 graduate credit and very glad to receive 0% financing!   January 2012

I found out about you because I purchased a Toyota Corolla in 2008. My sales consultant Elaine and I traded email for a few weeks and then I decided that I would test drive a couple of cars and I left with a new one. Simple and efficient. I like Findlay. Besides getting my cars there, I also have my cars maintenance completed there. Julie H   January 2012 

My experience was very good.  Amos was my salesman and I felt very comfortable with him. Your facility was very clean.  As a UNLV alumni, I’m glad to see your company supports my alma mater.  I’m impressed with the 1,000 graduate credit and very glad to receive 0% financing! Edward S.  December 2011

My sales experience from the initial contact through the delivery, was excellent!  I will return when I buy another car and tell all my friends about my positive experience.  Thank you to Mike, Ron, and Robert.  Jim & Carol T.  December 2011

Howie Lederman was our sales agent and he was absolutely terrific.  Very accommodating , patient, and knowledgeable.  We know he is a phone call away if we have any questions.  Everyone on your staff that we have come into contact with has been outstanding and we continue to recommend your dealership! Michael & Nola B.  December 2011

My sales consultant is Ron Glenn. This was the easiest time I have ever had looking at, test-driving, asking questions about, and financing a car. Your staff was truly great. I am very impressed with how professional, straight-forward and friendly everyone was and especially considering how late they were willing to stay to get me in the car I wanted last night. I plan on being a Findlay Toyota customer for a long time. I can’t find one negative thing to say about any part of my car-buying experience. I look forward to coming in for my first oil change, as I expect the quality of the experience that I have with the service department will be just as amazing as making my purchase. Thank you for helping me get into a great car that I am proud to own.  James O.  November 2011

We are very pleased with our purchase. Mauricio and Paul helped us make our purchase. It was an excellent experience and they made it very easy for us. We had bought from you before and this is our 4th Toyota so we know how great your product is. Thank you once again. Sam & Vicky M  November 2011

Thanks for the follow up. You didn’t fail us in any way. We were in a time crunch and we just didn’t find the vehicle we felt comfortable with at that location. We have had good experience with Toyota and that is why we went back. I am not sure if there is anything that could have been done differently in regards to the customer service, everything was good, we just did not find the car we were looking for. Thanks  Justin B.  November 2011

My sales consultant was Martin Reyes, and the experience was comfortable. The overall experience with Findlay was positive. I found Findlay by searching for new car purchase prices on the internet. Wayne M  November 2011

I found out about you because I purchased a Toyota Corolla in 2008. My sales consultant Elaine and I traded email for a few weeks and on Halloween I decided that I would test drive a couple of cars and I left with a new one. Simple and efficient. I like Findlay. Besides getting my cars there, I also have my cars maintenance completed there.  Julie H   November 2011

Anthony Robinson was my sales associate. We had a few emails and phone calls together and he was very patient with us. My wife was away, she came back and I was sick, he probably thought we would never show but he was polite, courteous and professional thru the whole process. I never dealt with Findlay Toyota before but I must say it was very easy with Anthony and everything went smooth. I would recommend him to anybody who wants to buy a Toyota. Stuart G   November 2011

The experience with your sales team especially Martin Reyes was excellent. The NO pressure, just the facts is what we like, and Martin could not have been more helpful and informative about the car and the financing. Eric handled the finance part and took my wife out and showed her his FJ, this was real nice. Thanks.   Robert J   November 2011

My overall experience was great. There was no hassle at all. The sales experience was excellent. The sales person was a real professional and treated us with respect, his name was David Naftel. Archie S.     November 2011

My experience was awesome & the sales experience was outstanding- Carlos Aldanese (internet sales), Charles Thrash (financing), Greg Hedges (sales manager) and TJ went beyond and above the call of duty. I give them my highest recommendation. I chose your dealership because I get my Prius serviced here. Carlos Aldanese was the best!  Michelle A  November 2011

After shopping at other dealerships,  I finally landed in Henderson at Findlay and will never go to any other dealership.  The attitudes of everyone that helped me get into a new car was better than any other.  Hat’s off to who ever does the training of the staff because they’ve definitely got it right!  If you want to be treated with respect and understanding…Go there.  I promise you won’t regret it!  Carl B   November 2011

A special thanks to Howie for showing us how to enjoy buying a new car!  Thanks for being patient.  My wife isn’t easy to deal with, but you knew how to make her like the whole car buying thing.  I almost left her at home, but you really made my day too!  To everyone concerned- Thank you for doing things the way it should be! Brent C     November 2011

There’s one word that I can say describes Findlay Toyota- Excellent! Thank you to everyone involved!   Jack L   November 2011

On behalf of Findlay Toyota, my husband and I would like to share with the rest of the world that we have found a car dealer that knows what they are doing in every aspect of customer service.  The employees at Findlay are absolutely the best we have ever had the pleasure of working with!  We love the quality of our new Tundra, and we will be back in the spring to look at the new Camrys.  Ben & Cheryl November 2011

I found out about you through a prior purchase. Also a PPA member. My salesman was David Naftel & he was awesome and fast. I will buy my next vehicle from Findlay as it was so easy and we got the price and vehicle we were looking for. David was excellent. Just the price I was looking for and got us the deal we wanted. Trent B.   October 2011

I came here because I live in Henderson and was aware of Findlay Toyota the Valley Auto Mall.. I had a positive experience with Robert Anderson and Rob Martin. I was able to negotiate what I considered to be a fair price. Charlotte B.  October 2011

Very satisfied with the service and knowledge of the staff at Findlay Toyota. The sales experience was very rewarding as we were not sure about the car we wanted at first. I found about Findlay because we had purchased there before. Robert Anderson was very courteous, knowledgeable and extremely helpful. Sterling A.  October 2011

Both Bruce and Geo did a great job on making my new purchase go smooth. There was never a moment that we felt that any pressure when trying to make our decision to purchase. Both Bruce & Geo are very positive and polite. We will come back again & recommend others to this place.  Michael C.  October 2011

Our overall experience with Findlay Toyota was great! Staff that we had contact with (sales & finance) were very courteous, helpful, & informative. We left there with a very good feeling. We had a lot of phone & internet contact with our sales consultant prior to going to the dealership, therefore, a lot of questions were already answered & legwork was completed. Paul made the whole process very comfortable. Paul McGill….The Best!  Glen Y.  October 2011

Everything was excellent. We were able to get the car we wanted and we were taken care of very well. It was a great experience. The sales consultant was knowledgeable and he was able to help us in every step of the way until we were able to purchase the car. We already bought 2 cars from the dealership in the last 4 years. Tim Todd was our sales consultant.  Maria S.  October 2011

Let me begin by saying that we don’t usually go into a dealership until we have decided ahead of time just what we want- exactly.  But this time we were out for a drive and decided to walk into Findlay Toyota.  Our salesman Paul was so nice, patient, and truly made us feel like he had all day to spend with us.  He was also very knowledgeable about the vehicles on the lot.  We were having such a great time that we didn’t even think about leaving.  We ate there, learned there, and made friends there.  Oh, we also bought a fabulous car while we were there. Monica and Frank   October 2011

To everyone at Findlay-  PLEASE DON’T CHANGE!  Keep doing what you’re doing because you guys really rock!  Thank you!  Kyle and Amanda   October 2011

The overall experience was absolutely painless!  Great customer service from Ron Glenn & associates! Thanks Lou M.    August 2011

Yippee! All Good!  Bought a new Car!  Sad- said goodbye to a great black Prius that served us well for 127,000 miles.  Rafat is great.  Chuck is great.  We are happy.   Suzy S.    August 2011

My overall experience with Findlay was very positive!  The sales experience was great! I found out about Findlay through the internet.  My sales consultant Martin Reyes was very helpful, professional, Knowledgeable, and friendly.  I am very satisfied with the experience I had with him, with Toyota, and so far, with my car.  Amy L   August 2011

Overall my experience with Findlay Toyota was absolutely amazing!  I contacted Paul McGill via email on Monday 7/25/11 for a quote on a new and/or used Sienna.  Paul was intuitive and really listened to me.  My sales experience was fantastic! Paul communicated superbly and provided excellent customer service!  Kirk in finance was equally prepared! I also would like to take a moment to thank you all for such a pleasant car buying experience.  I was treated kindly and professionally. Paul McGill will be my car salesman for life.  I will absolutely be referring any of my friends and family in the market for a new or used vehicle to Paul for hands-on service.  My experience at Findlay far exceeded my expectations.  Jennifer H      July 2011

The overall experience was excellent.  It started out somewhat poor, but it turned around when rich Kaye stepped in and it was great till the end.  He is very personable and knowledgeable about the Toyota products.  He was assisted by Antwaun Bynum who was “Johnny-on-the-spot” whenever he was called upon.  Both individuals have great attitudes and are a tribute to the Findlay name.  Dennis M      July 2011

Findlay Toyota was excellent!  I used the Costco program and was given an appt. with Howie Lederman who was in my book top notch slam dunk the best from  other dealers before.  He was far the best of the best!  It is people like Howie that keep customers coming back-  He made my total car shopping experience a pleasure!  He was straight forward, honest and never made me feel pressured, and was mindful to stay within the price range I had stipulated.  When it was time to close the deal, I had a rental car and he offered to drop it off for me.  I felt I was treated like family! Estella S     July 2011

I had a good overall experience.  Everyone was quite efficient and friendly.  I found Findlay after having unsatisfactory service with other distributors.  Martin Reyes is an outstanding consultant and evokes the trust of the customer by his friendly and efficient dealings.  Lalit L    July 2011

This was my  first experience with Findlay, and I have to say it was great.  We went in looking for a jeep for my son that was Yahooautos. That ended up being sold.  Howie from the internet who was helping my husband and son quickly found another in our price range.  Our son drove it and my husband and son fell in love with it.  The next day Lyle and I drove the car again with Howie.  I went home to talk with my husband and returned within the hour to purchase the Liberty.  Howie had everything ready  for us as we are a family short on time. We had looked at several other vehicles over the past month, and were not impressed by their standards.  Thanks again Julie S     July 2011

We enjoyed the atmosphere at Findlay Toyota. Everyone was friendly and polite.  We came on a weekend and there for many hours finalizing all the paperwork.  The refreshments that were available were greatly appreciated.  Our sales consultant was extremely helpful and did not make us feel pressured at all.  He was interested in finding the right car to meet our needs.  Internet search led us to you.  We purchased our FJ Cruiser from you a couple of months ago and had such a good experience that we came back to purchase the Rav4.  We had Ron Glenn for both sales.  We were so pleased with him that we will be recommending him to anyone we know who is looking to purchase a vehicle. Larry & Karen C    July 2011

Findlay Toyota was excellent.  Very helpful finding the car we needed.  They did not really have to sell us a car.  We knew what we wanted and they were excellent at completing the deal.  We found out about Findlay Toyota from price costs on the internet. Sales consultants Ron Glenn and Paul McGill were very helpful and made the sale very easy on us.  Would recommend both of them to anyone wanting a new car. Don & Donna D    July 2011

Very friendly, reasonable and understanding.  Our deal is temporarily held in abeyance due to an issue from our side.  I learned about Findlay through the internet.  Martin Reyes looked after us and he did an exceptionally satisfactory job.  He is the kind of person any one would like to trust as he looks at your needs proactively.  Thank you
L. L.      June 2011

My overall experience was not as stressful as anticipated.  I was very pleased that I was not hounded to purchase a car.  Sales experience was very good. Ron was very accommodating and was very easy going.  He let me decide things on my terms.  He was also very patient and gave his personal insight on things but was never pushy about the sale.  I found you browsing the net and through commercials.  My sales persons were Ron & Howie Lederman.
Donny C     June 2011

Great experience!  From our consultant Yuvo to the finance department.  Was welcomed right away.  Test drove the car immediately.  The whole team was very patient and not pushy or demanding.  Great family environment.  I found them online.  Yuvo was a wonderful sales consultant.  Very kind and knowledgeable.  Thank you    Autumn N   June 2011

My experience was excellent. Everyone was professional. My experience was very good and to the point.  The negotiation was very straight forward.  I bought a previous car from Findlay Toyota. Ron Glenn was my sales consultant and he was excellent.
Tim L    June 2011

Just to let you know my overall experience with Findlay Toyota was a positive one- everyone was helpful and answers were to the point.  The sales experience was with ease and no high pressure tactics- all questions were answered promptly, recommendations were made by the consultant where needed and that was greatly appreciated. He was very knowledgeable on the specifics.  I reside in the neighborhood and my previous 4Runner was serviced by the service dept.  Ron Glenn was a very good sales consultant.
Harry R

The experience I had with Findlay Toyota was very good.  Howie was looking for the right truck for me and when it came in he called.  We worked out a price and quickly had an agreement.  I found Findlay Toyota through Autotrader.. Howie Lederman was great.
Donald M

The experience at Findlay Toyota was Honest, relaxed, and I didn’t feel pressured at all.  There was a large selection of used and new vehicles, so it was nice to have so many options.  The entire sales experience was great, smooth, and quick!   I live here in town and have many friends who have previously bought from Findlay Toyota.  Doron Bodinger and Ron Glenn were my sales consultants and were excellent.  My only concern is that the car didn’t come with floor mats and I am having trouble finding some that fit and don’t slide.
Christina K

What can I say, I wish other businesses would adopt your customer business model. Antwaun Bynum was 3 plays ahead of the game, he was great, I would have bought the whole dealership if I could, but due to cash constraints I left with a nice piece of it, a Toyota Corolla.  Thanks guys
Eric S

The truck is excellent!  We have a very busy life and do not always keep up with our correspondence as we should.  Thank you Robert again for your knowledge and professionalism.
Bill & Vicki

Findlay Toyota gave me a very good deal and good service.  They were fast and we’ve always used Toyota, for about 20 years.  We found them on the internet.  We really liked our sales consultant Mr. Chai.  He is from Thailand.
T W

I would have to say my overall experience with Findlay Toyota was excellent.  My sales consultant Mike Stehli was also excellent!  I found out about Findlay Toyota because I leased from you before.
JoAnne T

Ron Glenn was my sales consultant and he got me the deal that I requested.  This was my third purchase from Findlay.  The overall experience was great.
I would definitely return. Todd M

My overall experience at Findlay Toyota in Henderson was Outstanding and very professional!  The sales experience gave me no pressure and was excellent.  I learned about your dealership through the website.  The sales rep was Bill Giannaris and he was great!
Domingo S

My overall experience with Findlay Toyota was very good.  My sales consultant Rafa Sotelo was excellent.  I learned about Findlay Toyota from a friend.
Nixon M

Robert, It was a pleasure doing business with you.  Had I known for sure Ginny was not going to trade in her Avalon and we go to just one car,  I would have bought a Camry.  But I have to tell you,  I fell in love with my Avalon.  My only fear is that the car will be junk or I will be gone prior to learning all the ins and outs of the dash board!  I did make a few phone calls on the way home yesterday and had the CD player working as well as the nice lady telling me where to go.  Now just have to find out how to increase her volume, you set it for me, but need it a bit higher with car and street noise than I needed it sitting with you at the dealership.  Thanks again, it was fun to get to know you as well as the business end.
Stephen A H

We drove from NW Las Vegas because the Toyota dealer near us wouldn’t help us find 2 screws for our 2007 Tundra.  Within 5 minutes Brian had located the parts we needed !  We will continue to use Findlay for our 3 Toyotas.   Joy S

 

Overall I will give Findlay Toyota an excellent grade. I can’t see any reason to complain since I basically got everything I desired in the way of a car.  The whole process went as planned for me.They have a way of making you feel like you’re in control. I noticed this from the start. When my new clean car was ready to drive away, I was explained everything as if I never saw a car in my life, but can understand why they do that.  I did learn new things anyway. Yes, I would recommend Findlay Toyota to my friends and family members!  Jody M

Jeremiah K
Date:  7-17-10
My overall experience was A++ Great Job!  My sales consultants were Mike/Imam, they did A++ job!  I wanted to try something different than Fletcher Jones.

Gregory A
Date: 7-17-10
My overall experience was excellent!  My expectations were exceeded and I couldn’t be happier to have purchased a car from you guys.  My sales experience was also excellent.  My needs were assessed and met before I even walked in the door.  The whole process was the quickest car buying experience I have ever had.  Jeff Rubalcava did a great job.

Sammy
7-17-10
I was very impressed. The sales experience was simple and expedient. My search for a Toyota Tacoma on the internet & having the model and color in stock led me to your dealership first.  Robert Anderson & Jeff Rubalcava were my salesmen.

Jerome B
Date: 7-17-10
My overall experience was exceptional.  I was looking for a 2010 Toyota Tacoma MT, A/C, Silver Mica exterior, Graphite interior to replace my 2006 Tacoma, which had been totaled 5/4/2010.  I gave this info to AutoNation and they contacted Toyota dealerships in LV.  None had what I wanted, except Findlay.  John Terry called me and said he had the truck I wanted and scheduled a test drive for the next day.  When I arrived, Mr. Terry’s assistant Greg Hodges took over.  The truck was tucked away in a parking area with other trucks.  Mr. Hodges moved about 20 vehicles to get to mine, a Herculean effort on this 105 degree day.  I took it for 20 minute test drive on I-215.  I couldn’t be more pleased with the truck or my treatment at Findlay.

Marcie Z
Date: 7-18-10
My experience at Findlay Toyota was excellent.  Overall the staff were professional and courteous.  I was surprised that Howie returned my call as promptly as he did.  It was a pleasure to have him as my sales consultant.  He provided me with enough time to make my selection, while catering to my family  who were also present.  Howie started the paperwork for me so that I could make the transition from my trade in to my new car easy.  I didn’t have a lot of time so I really appreciated his expediency and attention to detail.  Howie Lederman was my sales consultant.

Michael C
Date: 7-17-10
Very pleasant. Courteous & professional staff.  The sales experience was fantastic. Low pressure and let me make the decisions.  John Tracy made the experience very knowledgeable, overall an excellent salesman.

Brian G
Date: 7-21-10
My experience at Findlay Toyota was excellent.  Working a deal including a trade in was painless and I thought very fair.  The sales experience was excellent.  It was not heavy handed with a I-will-sell-you-a-car-no=matter-what.  I have driven thru the Valley Auto Mall several times so I was familiar with the dealership.  The selection of vehicles is what made me choose that dealership. Robert Anderson was my sales consult and he was excellent.  He let me talk and look on my first visit and was happy to let me do just that.  He seemed to personify the new age salesman, not a heavy intimidating presence. John Barr was there but didn’t do anything do anything crazy while I was there which was a bit disappointing J

Christine S
Date: 7-25-10
Phenomenal.  I had been referred by several of your customers.  My experience was consistent with everything they told me.  Nice environment, friendly employees, and quick car buying process. Sales experience was great.  I had done some online research on the Prius prior to buying it.  I had sent several emails back and forth to John Tracy regarding questions I had about the different models.  John was great.  Responded via email or phone to everything within 24 hours.

Lee & Laurie K
Date: 7-26-10
Overall experience was good.  We are repeat customers…5th car.  Our salesman was Robert Anderson, he did a great job!

Minerva P
Date: 7-17-10
It was a good experience from the moment I walked in, nobody harassed me and I was comfortable there.  The sales experience was hassle free.  Our sales consultant was Rafael Correa.

Richard & Cindy C
Date: 7-22-10
Everything was fabulous.  Our sales consultant was very informative and very helpful from the moment we told him what we wanted until the very end.  He was very patient in explaining all the bells and whistles and helping us set things up.  We closed the deal and drove away with a new car within a couple hours. I highly recommend Findlay Toyota.

Andre F
Date: 7-23-10
It was great!  John Tracy was our sales specialist.  He was very honest and helpful and we ended up getting 3 vehicles from him! My wife, my sister, and myself.  John showed us the vehicles we went there for, hooked it up with rims on the Camry and showed my sister in law a Scion and she fell in love with it.  Tony and the English guy were also a pleasure to work with.  Our finance specialist was great as well.  All the guys there were friendly, John was awesome.

Simon N
Date: 7-27-10
Very friendly and helpful with no pressure to buy. Took a test drive and choose a model and a color and received pricing.  I have a Highlander and I get service with you.  Sarah Lee was my agent in purchasing my Toyota.  Jeff Rubalcava was my sales consultant and did a great job in the presentation, sales and delivery.

Angie B
Date: 7-27-10
It was excellent.  The whole process was pain-free and quick. Ralph was very attentive and eager to address any questions or concerns I had.  He was extremely helpful. His name is Ralph Sotelo.

Kristen R
Date: 7-29-10
My overall experience was excellent.  My overall sales experience was excellent.  My sales consultants were Richard Kaye & Monaliza.

Marcia C
Date: n/a
Everything was just fine.  I was treated fairly & would recommend others to your dealership.  Brandin was very helpful and courteous.  He knows the vehicles he is selling. A plus for your company.

Leo A
Date: 7-31-10
You have outstanding personnel.  No pressures.  No yaking before the sales.  They were straight to the point what they can offer.  All are professional. Mr. Ralph Sotero- best salesman you have.

Stacie T
Date: 7-31-10
Overall I am very happy.  It went really smooth, no pressure, no games.  The salesman listened to what I wanted.  He didn’t try to show me anything that was out of my price range.  I just googled Toyota just to look, and your site was the one that pulled up.  John Tracy was great, no pressure at all. He was laid back and didn’t try and push anything on me.  I will recommend him to everyone.

Guerman S
Date: 7-31-10
Everything was super great. Top 10. Thanks a lot

John N
Date: 8-3-10
Everything was excellent. My salesman was excellent. His name is John Tracy.

Phillip L
Date: 8-5-10
My overall experience with Findlay Toyota was outstanding, as was my salesman Jeff Rubalcava.

Jeff W
Date: 8-7-10
Overall experience was a 10.  Our sales consultant was Robert Anderson, also a 10.  This was our 3rd vehicle purchased from Findlay Toyota.

Priscilla H
Date: 8-7-10
Findlay Toyota was amazing.  Getting my car was quick and painless and the sales representatives are so welcoming and helpful.  I walked in and a sales rep immediately came to me and asked if they could help.  I asked them to direct me to Jeff Rubalcava because I had previously spoken to him on the phone and he was just as helpful in the store as he was on the phone.  He made sure I had the car I wanted in the color I wanted and made the whole experience that much more exciting.

Tania T
Date: 8-9-10
Very quick and easy process to find the car that I wanted with features I wanted.  Overall an excellent experience.  Robert Anderson had the car I was looking for all ready and it expedited things.

Richard P
Date: 8-9-10
I have been buying cars from Findlay Toyota for almost 10 years and it has always been great working with the sales rep! My sales consultant was Howie Lederman, and when it is time to get a new car I would love to have him again.  He did an excellent job for me and I trust him!

Shiretha K
Date: 8-11-10
Overall my experience has been great.  I have had the Camry for a year so far everything is good.  I love Toyota’s, this is my second one and I will probably get another one after this one.  John Pool was my sales person, not sure if he is still with the company but he was EXCELLENT.

Timothy B
Date: 8-11-10
I had an excellent overall experience.  I loved that facility, the people, and the service.  I worked out the price I wanted via information from consumer reports, then emailed all the dealers in the area with my offer.  They all contacted me and we negotiated.  Jeff came to me with the price which matched- as did one other dealership, but Jeff Rubalcava had the car in stock where the other dealer did not.  When I called him and told him that he had a sale, he asked me to meet him in an hour so he could get the car from the lot and prep it.  I did that and the whole process took me about 2 hours and 15 minutes.

Charles B
Date: 8-13-10
As usual the experience was positive and actually it went much smoother this time around and that was because of the sales person Ralph Sotelo, and Gay.  She came through again, just like last time.  I would like it if there was a hybrid Corolla.  I drive a Prius at work, but prefer the Corolla for my personal use.  The Camry is too big and I have out grown driving a truck, and we have an SUV.  I bought my first Toyota in 1987 and kept it for 17 years.

Christa F
Date: 8-18-10
Overall experience was excellent.  I asked for a quote online.  So nice to get quote online, come in and test drive, and not have to haggle over price.  My sales person Jeff Rubalcava was great!

Keri B
Date: 8-18-10
My overall experience was Wonderful!!!! Sales team was great, they went above and beyond.  I will purchase my next vehicle from Findlay!!!  Awesome experience!  They delivered my truck to me at work!!! They remember what customer service is all about!  Thank you Jeff Rubalcava!

Lorri J

Great!  Everyone in the service department was helpful.  I only went to the service department.  I bought a Prius here a year ago.  I shopped all the Toyota dealerships and found Findlay to be the most responsive.  Jeff Rubalcava was knowledgeable and helpful.  I learned everything about my Prius from him.  I recommend him highly.

Pamela U
Date:  8-19-10
Excellent overall experience. Everything went so smoothly I was astonished!  There was no undue waiting around at the time of purchase.  Everyone was very professional and friendly.  It was actually a delightful experience!!  Ralph Sotelo was superb.  He answered every question in a timely manner and answered me directly. He made sure I knew things I didn’t know I needed to know.  When I facilitated on color, he gave me my choices on both cars.  He picked me up at McCarran airport and was excellent in every respect.
Thank you for a delightful experience buying my new car.  My 2007 was rear ended and subsequently totaled by the insurance co.  I really liked my Prius so much and was very disappointed.  When I decided to buy again, I knew I wanted a Prius.  Findlay Toyota and specifically Ralph made an unfortunate circumstance much easier!

Tom & Mira B
Date: 8-20-10
Robert Anderson is an excellent sales consultant.  With people such as him,  Findlay Toyota can expect to continue offering top professional service, as I’m sure they always have.  We live in Henderson, so Findlay Toyota was no mystery.  Mrs. Branca and I are very happy with our new Camry.  It’s good to have only positive memories of the purchase experience.

Laura S
Date: 8-23-10
Thank you.  We put together the deal yesterday for a Prius II with some extras worked with Chi & Imam.  Both of these folks were extremely pleasant & knowledgeable.  I must say this was one of our best experiences leasing a car.  They both made it very easy and enjoyable.  Please give them both a high mark in customer satisfaction.  We left a $3025 deposit on Saturday and will pick up the Prius on Wednesday.  By the way, this is our 2nd Prius.  We currently have a 2008 Prius #7 which is why we decided to get a 2nd Prius.  We also looked at Honda Insight at your sister dealer. The Prius won hands down as far as we were concerned.  Your Toyota staff would not let us leave until we were satisfied with the deal.  Your sales manager was also very nice and was able to shave off another $300.oo for us.  I hope I have a chance to share this story with some of my friends.  Thanks for this nice experience!

Harold Burgess S
Date: 8-23-10
Superb.  Very well taken care of, all my questions answered appropriately. Treated as a friend not just as a customer.  I came into see a specific vehicle that I had located on line.  I had called ahead and it was ready and waiting. Ron Glenn was my original salesman and then he had Mike Stehli finish helping me as he had to leave the area.  Both answered all my questions and we discussed alternatives.  I am delighted with the choice I made.  My wife and I previously purchased a 2008  4Runner from Ron Glenn in May of 2009 and have kept in touch with him as I was going to buy a vehicle this year when I retired.  He has been exceptionally available and helpful anytime my wife has been in Findlay Toyota for service on her vehicle or when she called him for information on my new vehicle after locating it on the internet.  I definitely would recommend Findlay Toyota and it’s sales staff to my friends and family.

Sharee M
Date: 8-27-10
Overall experience was great.  Especially Kirk in finance.  He has a great personality.  Sales experience was great.  I have been looking for a FJ for awhile.  Found something online and Robert Anderson seemed very educated and had an idea of what I wanted and needed.

Name: Samuel & Erimi L
Date: 8-30-10
Our over all experience was EXCELLENT!  The sales experience was to the point and your sales consultant listened to what we had to say and acted on it EXCELLENT!  I came to your dealership because centennial would not entertain our questions on the phone. Our sales consultant Mr. Ron Glenn, excellent attitude, and very attentive, clearly a true professional! EXCELLENT service!!
Again thank you for a wonderful experience and I have spread the word on your excellent service to my co-workers and they are excited to visit your dealership in the very near future.

Brooke R
Date: 9-6-10
I had a very positive experience.  It was superior!! I would recommend anyone to go to Findlay Toyota and to Ralph Sotelo.  I had been looking on line on and off I think for about a month and Ralph had been really helpful and quick with replying to all my questions and sending me vehicles that were within the requirements I was looking for on line.  He was not pushy, but did not give up on me.
Excellent!  Ralph was extremely patient and thorough!  He took the time to really teach me how the GPS system worked on the vehicle and the blue tooth.  He even hooked that up with my phone for me.  He really went the extra mile and I truly appreciate it.
Also, Eric Ludwick, the person that handled the finance part of the sales part was great also.  He explained the extended warranty and let me know exactly how it would work regarding the hybrid since this is the first hybrid I will be owning.  I did have quite a bit of questions, yet he was patient and didn’t seem to mind at all.  He was very polite and friendly.  Great customer service!

Steve J
Date:9-6-10
My sales person was Howie Liederman and the experience was good.  Howie was a low pressure salesman and very helpful.  I would recommend him to anyone looking to buy a car.

Janet B
Date: 9-7-10
Immediately after driving onto the lot, I was greeted by a salesman, taken into the showroom, and the salesman made sure our consultant was paged.  In fact, every time we came to the lot, we were greeted and escorted (which is a huge difference compared to other dealerships who usually ignore potential ups).  Once Jeff Rubalcava, our consultant arrived in the showroom, he sat down, discussed our needs, went over options with us, and offered us drinks/food.  Jeff had the vehicle Rene’ had inquired about already pulled up near the showroom, and took us on a test ride.  While we were at the showroom, Jeff was “all ears” and didn’t mind answering the myriad of questions we had, nor did Jeff mind when we asked him about several other vehicles. When we asked for time to discuss our options together, Jeff didn’t hover and try to eavesdrop as many salespeople tend to do- very refreshing to be left alone.  When we told Jeff we would have to think on the deal overnight, Jeff did not try to pressure or browbeat us into making a decision– also very refreshing.  When we returned the next day, Jeff had the car ready to go, got the paperwork done. Got us into finance immediately and offered us more food/drinks.
All in all a very pleasant , stress free experience. Even our finance guy was nice, and it’s my experience that finance guys are usually too stressed  to be nice!

Hieda A
Date: 9-23-10
I had an excellent experience at the Findlay Toyota dealership.  When I walked into the dealership it had a positive feel to it.  Everyone was so friendly and up beat and the sales rep., finance, and the sales manager were all very professional and fun at the same time.
My sales experience was very quick actually.  We ran my credit and because I’m only 19 and with the credit I built up I was informed of the specials that Scion had. John Tracy was my sales rep. showed me one they had out front and I feel in love with the car.  I returned the n ext day and purchased it.  It was a very simple and sweet deal.
My sales rep. was John Tracy and he had the best attitude, very positive, answered any question I had, he had a very positive feel to him.  He was a delight to work with and I always recommend him to anyone looking for a car.

Brigitte L
Date: 9-28-10
Great experience as far as buying a car goes.  I dreaded it but of course wanted a car.  Sales experience was great.  Imam and Ronnie were nice, informative, answered all my questions completely, easygoing not pushy at all, respectful – all qualities that put me at ease with the car buying experience.

Dale I
Date: 10-19-10
It was a very good experience and Ralph Sotelo our sales consultant was very helpful.  Ralph helped us with every question we had on the car.  We had bought cars from you in the past.

Kurt B
Date:11-1-10
Overall experience Excellent.  I called ahead of time to see if the internet manager I wanted was going to be available the next day.  I went early the next day and he was there just as he stated.  He took really good care of me from start to finish of the car buying experience.  I was referred by a friend Jon O who purchased 2 cars from Findlay Toyota.  My sales consultant was internet manager Jeff R.

Monica A
11-11-10
Overall experience was great and easy. A friend referred us to Ralph Sotelo when we told him we were interested in buying a Toyota.

Elizabeth A
11-11-10
Great, this was my second purchase with Findlay Toyota.  The sales experience was smooth for the most part J I was referred from a friend of a friend.  Our sales consultant was Ralph Sotelo, I look forward to sending him some clientele.

Lynda D
11-12-10
My experience with Findlay Toyota was excellent. As was the sales experience.  I am a return customer.  My sales consultant was Robert Anderson.

Leon T
2-7-11
My overall experience with Findlay Toyota was “fantastic”.  My sales experience couldn’t have been any better.  When we first moved here we found out about Findlay through television, radio, newspaper and the internet.  My sales consultant was none other than the “great internet sales manager” Mr. Ron Glenn.
“I would only buy my Toyota from Findlay Toyota and tell everyone I know to only buy from Findlay Toyota”.  There; now how’s that for a survey answer!!! Now what do I get?
David F
2-14-11
My overall experience with Findlay Toyota was EXCELLENT.  My sales experience with Ron Glenn was EXCELLENT.  This was my 2nd purchase at your location.

Scott N
2-25-11
After spending tireless hours with other dealerships, and working deals on the exact same truck with one of your competitors, I found myself  looking for relief from what had become a miserable buying experience.

Through the years I have either bought or leased vehicles through Mercedes, Infiniti, Honda, etc.  Robert, you have surely won my business from now on, having provided such a stress free experience for my wife and me.
I am writing a letter to Toyota Headquarters, the General Manager of Centennial, and your GM to let them know that you have turned what was a horrible experience into an excellent purchase.

Your efforts to develop a long time customer have paid off, and I am committed to letting everyone I know what kind of experience you provided.  Thanks again.

Ryan S
3-5-11
My overall experience with Findlay Toyota was EXCELLENT!  Mike and Elaine were awesome!  They were very courteous and professional throughout the whole process from test drive til I drove off the lot in my new Camry hybrid.  My only complaint is that one of the hubcaps popped off of the front passenger wheel approximately 3 days after I bought the vehicle.
My sales experience was excellent!  I had some minor concerns with the vehicle with regards to window tint, minor scratches etc. However, any issue that I had was handled immediately by Mike Stehli or Elaine Alumbaugh.  I was very impressed J

Bernicia F
2-26-11
Overall experience Very Good, comparable to other top Toyota dealers I’ve dealt with in FL and CA.  The salesman Howie Lederman, was most gracious and helpful.  He was selling cars but did not ever pressure me nor make me feel uncomfortable.  I had been to other Toyota dealerships but his personality and professionalism was the turning point for me to purchase the car right then and there.  I found out about Findlay because I started taking my Avalon in for servicing when I moved here almost 5 years ago.

Robyn B
3-9-11
I just wanted to say a huge Thank you! To Richard Kaye at your store.  Because of him and his ABOVE EXCELLENT service and help with finding a car, my dream of owning a brand new car is no longer a dream, but a reality.  Because of Richard, you have life long customers.  I make sure to spread the word about Richard and Findlay Toyota wherever I go.  Thank you from the bottom of my heart!

Jacob L
3-16-11
Great experience – Low pressure salesman, knowledgeable with the vehicle, answered most questions, and Kirk in the finance department answered all my finance & warranty questions.  That was one of the most in depth test drives I’ve been given in a vehicle, and Mr. Anderson really knew what he was talking about with the truck.

Amiee A
3-16-11
Overall experience was pleasant. Sales experience was painless (thanks John B-for doing what you do best!!)  I knew about you from commercials and word of mouth…I chose to drive across town from my normal shopping area thanks to Robert Anderson’s product knowledge and seemingly non aggressive salesmanship. (Eric Ludwick in financing is alright tooJ)  Thanks Findlay!

John W
3-19-11
We were treated quite well and if we weren’t, Findlay would not have made a deal that day.  Customer respect is of great importance and all customers should be treated as such.  Old saying “you can catch more flies with honey”
Initial contact was with Imam Throwbridge but he was sick the day we drove to LV from Mesquite so Howie Lederman was assigned to assist us.  I highly recommend Mr. Lederman as a class A professional salesperson.  He made the whole process smooth and pretty much painless.

Jay H
3-21-11
Experience was great! Ralph was my salesperson.  There was no BS he gave me his best price, he did not pressure me, he answered his phone when I called and let my buy the vehicle on my pace.  When I picked the vehicle up he had it full of gas and cleaned and ready, just like he said he would. He explained everything in the vehicle to me, set up my phone on the blue tooth and went over the warranty and road side assistance and the maintenance plan.  It was the smoothest purchase I could of asked for. I purchased it off the internet. Ralph was just what I was looking for in a salesman, I will purchase from him again.

Pamella B
3-21-11
We will always come back to FT as we are a loyal customer.  This is probably our third Toyota to purchase/lease with you. Phillip, the gentleman who approach us in the parking lot was accommodating and greeted as with respect and was very professional.  As soon as we were in the table, we were referred to Mr. Steve Cutter who seems like the middle man between us and the person behind the counter.
Everything was excellent from the test drive, Philip explaining the controls, the negotiation part with Steve Cutter, the signing of contract and the washing and turn over the Prius to us.   The only hiccup that we encountered is that the person behind the counter (finance guy) was having a hard time accepting our print out from the internet that states a rebate of $1,000.00 for all military personnel.  We know Mr. Cutter did the best to relay our concerns but we guess that the final word is coming from that gentleman behind the counter.  So, we end up getting a $500.00 military rebate instead.
We knew about you as a loyal customer.  Who would not know you because of the commercial with John Barr.

Phil & Cynthia D
3-23-11
I did come see Mr. Anderson, when he took me on a test drive of the Fj I knew nothing about them and was planning on buying a Jeep Wrangler, after my experience with Mr. Anderson I decided  to really look into the Fj, I have a ranged to buy an Fj from another source.  If you has a yellow one I would have bought from you.   I will be buying many accessories from you and have purchased two cars from you and will be back.  But let me tell you Mr. Anderson was the best salesman I have ever dealt with looking for a car it is no reflection on him that you didn’t have yellow Fj.

Nancy G
3-28-11
My overall experience was excellent, I knew what I wanted and it arrived at the appropriate time.  I do not like the sales associates outside commenting if I need anything.  I personally do not like sales associates.. So.. There is really nothing that can be done. I personally do not want to be asked anything or bothered by anyone unless I ask and I want them to be available for when I need something, but not crowding me. ( Obviously that is my own personal issue)
Ron Glen did a wonderful job selling me my car.  He described the value and the trends on the selling history of the car.  He always makes me and my fiance feel that we are being taken care of. He is not pushy and demanding which makes it a more relaxed sell.