& Customer Reviews
My experience was awesome & the sales experience was outstanding- Carlos Aldanese (internet sales), Charles Thrash (financing), Greg Hedges (sales manager) and TJ went beyond and above the call of duty. I give them my highest recommendation. I chose your dealership because I get my Prius serviced here. Carlos Aldanese was the best! Michelle A January 2012
My overall experience at Findlay has always been pleasant, helpful and efficient. I have had the same salesman for the last 3 years, always good and impressive. I found out about Findlay at the Galleria mall. My salesman’s name is Howie Lederman. Linda C. January 2012
It was great. I did not feel like I was given the runaround or had to go back and forth with price. Paul was upfront & to the point and although it was not the price I hoped for, he did give me a good price that I was satisfied with. I emailed Paul through the internet & we conversed by email and phone. A much more pleasant experience than coming in person & waiting around for answers. I would work with he & Mike in the future should I buy another Toyota. I would recommend Paul McGill to others buying a Toyota! Melissa G. January 2012
Robert Anderson handled the sale of our vehicle. The sales process was one of the smoothest we have experienced when buying a new car. The overall experience was great, we were in and out of the dealership in 2 hrs. Everyone we came into contact with was very professional and helpful. We learned from Toyota of the Desert that Findlay had the only car in the region with the colors and options we wanted. We drove from Palm Desert yesterday to see and buy the car. Thanks, Ed
January 2012
My experience with Findlay was very positive, low key, with good suggestions. We walked over to the used car lot, compared Tacoma and Tundra, and bought a new Tundra. I learned about them through the internet first, but have had my vehicles serviced there. Cheyenne was my sales consultant. Chad R. January 2012
My sales experience from the initial contact through the delivery, was excellent! I will return when I buy another car and tell all my friends about my positive experience. Thank you to Mike, Ron, and Robert. January 2012
One of my best experiences at a car dealership. John Pool created a friendly, cooperative mood for leaning and negotiating. Carlos Aldanese was efficient, friendly and supportive of our needs. All was excellent throughout. We knew what we wanted and were provided with friendly, but very professional service to meet our needs. January 2012
Howie Lederman was our sales agent and he was absolutely terrific. Very accommodating , patient, and knowledgeable. We know he is a phone call away if we have any questions. Everyone on your staff that we have come into contact with has been outstanding and we continue to recommend your dealership! January 2012
My experience was very good. Amos was my salesman and I felt very comfortable with him. Your facility was very clean. As a UNLV alumni, I’m glad to see your company supports my alma mater. I’m impressed with the 1,000 graduate credit and very glad to receive 0% financing! January 2012
I found out about you because I purchased a Toyota Corolla in 2008. My sales consultant Elaine and I traded email for a few weeks and then I decided that I would test drive a couple of cars and I left with a new one. Simple and efficient. I like Findlay. Besides getting my cars there, I also have my cars maintenance completed there. Julie H January 2012
My experience was very good. Amos was my salesman and I felt very comfortable with him. Your facility was very clean. As a UNLV alumni, I’m glad to see your company supports my alma mater. I’m impressed with the 1,000 graduate credit and very glad to receive 0% financing! Edward S. December 2011
My sales experience from the initial contact through the delivery, was excellent! I will return when I buy another car and tell all my friends about my positive experience. Thank you to Mike, Ron, and Robert. Jim & Carol T. December 2011
Howie Lederman was our sales agent and he was absolutely terrific. Very accommodating , patient, and knowledgeable. We know he is a phone call away if we have any questions. Everyone on your staff that we have come into contact with has been outstanding and we continue to recommend your dealership! Michael & Nola B. December 2011
One of my best experiences at a car dealership. John Pool created a friendly, cooperative mood for leaning and negotiating. Carlos Aldanese was efficient, friendly and supportive of our needs. All was excellent throughout. We knew what we wanted and were provided with friendly, but very professional service to meet our needs. Robert S. December 2011
My sales consultant is Ron Glenn. This was the easiest time I have ever had looking at, test-driving, asking questions about, and financing a car. Your staff was truly great. I am very impressed with how professional, straight-forward and friendly everyone was and especially considering how late they were willing to stay to get me in the car I wanted last night. I plan on being a Findlay Toyota customer for a long time. I can’t find one negative thing to say about any part of my car-buying experience. I look forward to coming in for my first oil change, as I expect the quality of the experience that I have with the service department will be just as amazing as making my purchase. Thank you for helping me get into a great car that I am proud to own. James O. November 2011
We are very pleased with our purchase. Mauricio and Paul helped us make our purchase. It was an excellent experience and they made it very easy for us. We had bought from you before and this is our 4th Toyota so we know how great your product is. Thank you once again. Sam & Vicky M November 2011
Thanks for the follow up. You didn’t fail us in any way. We were in a time crunch and we just didn’t find the vehicle we felt comfortable with at that location. We have had good experience with Toyota and that is why we went back. I am not sure if there is anything that could have been done differently in regards to the customer service, everything was good, we just did not find the car we were looking for. Thanks Justin B. November 2011
My sales consultant was Martin Reyes, and the experience was comfortable. The overall experience with Findlay was positive. I found Findlay by searching for new car purchase prices on the internet. Wayne M November 2011
I found out about you because I purchased a Toyota Corolla in 2008. My sales consultant Elaine and I traded email for a few weeks and on Halloween I decided that I would test drive a couple of cars and I left with a new one. Simple and efficient. I like Findlay. Besides getting my cars there, I also have my cars maintenance completed there. Julie H November 2011
This is the first time I ever bought a car online and it was a good experience. Carlos Aldanese was the salesperson. I actually went to 2 other dealers and I felt yours was the best choice. I’m very happy with the way I was treated. Nick Z. November 2011
Anthony Robinson was my sales associate. We had a few emails and phone calls together and he was very patient with us. My wife was away, she came back and I was sick, he probably thought we would never show but he was polite, courteous and professional thru the whole process. I never dealt with Findlay Toyota before but I must say it was very easy with Anthony and everything went smooth. I would recommend him to anybody who wants to buy a Toyota. Stuart G November 2011
The experience with your sales team especially Martin Reyes was excellent. The NO pressure, just the facts is what we like, and Martin could not have been more helpful and informative about the car and the financing. Eric handled the finance part and took my wife out and showed her his FJ, this was real nice. Thanks. Robert J November 2011
My overall experience was great. There was no hassle at all. The sales experience was excellent. The sales person was a real professional and treated us with respect, his name was David Naftel. Archie S. November 2011
My experience was awesome & the sales experience was outstanding- Carlos Aldanese (internet sales), Charles Thrash (financing), Greg Hedges (sales manager) and TJ went beyond and above the call of duty. I give them my highest recommendation. I chose your dealership because I get my Prius serviced here. Carlos Aldanese was the best! Michelle A November 2011
After shopping at other dealerships, I finally landed in Henderson at Findlay and will never go to any other dealership. The attitudes of everyone that helped me get into a new car was better than any other. Hat’s off to who ever does the training of the staff because they’ve definitely got it right! If you want to be treated with respect and understanding…Go there. I promise you won’t regret it! Carl B November 2011
A special thanks to Howie for showing us how to enjoy buying a new car! Thanks for being patient. My wife isn’t easy to deal with, but you knew how to make her like the whole car buying thing. I almost left her at home, but you really made my day too! To everyone concerned- Thank you for doing things the way it should be! Brent C November 2011
There’s one word that I can say describes Findlay Toyota- Excellent! Thank you to everyone involved! Jack L November 2011
On behalf of Findlay Toyota, my husband and I would like to share with the rest of the world that we have found a car dealer that knows what they are doing in every aspect of customer service. The employees at Findlay are absolutely the best we have ever had the pleasure of working with! We love the quality of our new Tundra, and we will be back in the spring to look at the new Camrys. Ben & Cheryl November 2011
I found out about you through a prior purchase. Also a PPA member. My salesman was David Naftel & he was awesome and fast. I will buy my next vehicle from Findlay as it was so easy and we got the price and vehicle we were looking for. David was excellent. Just the price I was looking for and got us the deal we wanted. Trent B. October 2011
I came here because I live in Henderson and was aware of Findlay Toyota the Valley Auto Mall.. I had a positive experience with Robert Anderson and Rob Martin. I was able to negotiate what I considered to be a fair price. Charlotte B. October 2011
I knew about you because this was not our first purchase at Findlay. Our sales consultant was Carlos Aldanese and he was excellent, very helpful before and after the sale in explaining all the features and ssetting the GPS, Phone, CD, and etc. It always has been an excellent experience with Findlay, from sales to service, an excellent dealership. Findlay will always be our choice. Harold D. October 2011
Very satisfied with the service and knowledge of the staff at Findlay Toyota. The sales experience was very rewarding as we were not sure about the car we wanted at first. I found about Findlay because we had purchased there before. Robert Anderson was very courteous, knowledgeable and extremely helpful. Sterling A. October 2011
Both Bruce and Geo did a great job on making my new purchase go smooth. There was never a moment that we felt that any pressure when trying to make our decision to purchase. Both Bruce & Geo are very positive and polite. We will come back again & recommend others to this place. Michael C. October 2011
Our overall experience with Findlay Toyota was great! Staff that we had contact with (sales & finance) were very courteous, helpful, & informative. We left there with a very good feeling. We had a lot of phone & internet contact with our sales consultant prior to going to the dealership, therefore, a lot of questions were already answered & legwork was completed. Paul made the whole process very comfortable. Paul McGill….The Best! Glen Y. October 2011
Everything was excellent. We were able to get the car we wanted and we were taken care of very well. It was a great experience. The sales consultant was knowledgeable and he was able to help us in every step of the way until we were able to purchase the car. We already bought 2 cars from the dealership in the last 4 years. Tim Todd was our sales consultant. Maria S. October 2011
Let me begin by saying that we don’t usually go into a dealership until we have decided ahead of time just what we want- exactly. But this time we were out for a drive and decided to walk into Findlay Toyota. Our salesman Paul was so nice, patient, and truly made us feel like he had all day to spend with us. He was also very knowledgeable about the vehicles on the lot. We were having such a great time that we didn’t even think about leaving. We ate there, learned there, and made friends there. Oh, we also bought a fabulous car while we were there. Monica and Frank October 2011
To everyone at Findlay- PLEASE DON’T CHANGE! Keep doing what you’re doing because you guys really rock! Thank you! Kyle and Amanda October 2011
The overall experience was absolutely painless! Great customer service from Ron Glenn & associates! Thanks Lou M. August 2011
Yippee! All Good! Bought a new Car! Sad- said goodbye to a great black Prius that served us well for 127,000 miles. Rafat is great. Chuck is great. We are happy. Suzy S. August 2011
My overall experience with Findlay was very positive! The sales experience was great! I found out about Findlay through the internet. My sales consultant Martin Reyes was very helpful, professional, Knowledgeable, and friendly. I am very satisfied with the experience I had with him, with Toyota, and so far, with my car. Amy L August 2011
Overall my experience with Findlay Toyota was absolutely amazing! I contacted Paul McGill via email on Monday 7/25/11 for a quote on a new and/or used Sienna. Paul was intuitive and really listened to me. My sales experience was fantastic! Paul communicated superbly and provided excellent customer service! Kirk in finance was equally prepared! I also would like to take a moment to thank you all for such a pleasant car buying experience. I was treated kindly and professionally. Paul McGill will be my car salesman for life. I will absolutely be referring any of my friends and family in the market for a new or used vehicle to Paul for hands-on service. My experience at Findlay far exceeded my expectations. Jennifer H July 2011
The overall experience was excellent. It started out somewhat poor, but it turned around when rich Kaye stepped in and it was great till the end. He is very personable and knowledgeable about the Toyota products. He was assisted by Antwaun Bynum who was “Johnny-on-the-spot” whenever he was called upon. Both individuals have great attitudes and are a tribute to the Findlay name. Dennis M July 2011
Findlay Toyota was excellent! I used the Costco program and was given an appt. with Howie Lederman who was in my book top notch slam dunk the best from other dealers before. He was far the best of the best! It is people like Howie that keep customers coming back- He made my total car shopping experience a pleasure! He was straight forward, honest and never made me feel pressured, and was mindful to stay within the price range I had stipulated. When it was time to close the deal, I had a rental car and he offered to drop it off for me. I felt I was treated like family! Estella S July 2011
I had a good overall experience. Everyone was quite efficient and friendly. I found Findlay after having unsatisfactory service with other distributors. Martin Reyes is an outstanding consultant and evokes the trust of the customer by his friendly and efficient dealings. Lalit L July 2011
This was my first experience with Findlay, and I have to say it was great. We went in looking for a jeep for my son that was Yahooautos. That ended up being sold. Howie from the internet who was helping my husband and son quickly found another in our price range. Our son drove it and my husband and son fell in love with it. The next day Lyle and I drove the car again with Howie. I went home to talk with my husband and returned within the hour to purchase the Liberty. Howie had everything ready for us as we are a family short on time. We had looked at several other vehicles over the past month, and were not impressed by their standards. Thanks again Julie S July 2011
Our experience was excellent! I would highly recommend Carlos. He is a great young man and made the entire experience a positive one. Fantastic! Carlos did a wonderful job of explaining everything and I would not hesitate to recommend him to anyone. I have nothing but high praise fir the job he did and the dealings we had. When I’m looking again for a new car he will be the first call I make. Peter C July 2011
Our experience was A+. We had sworn NEVER to buy from a dealer again, but this experience was so positive it has nearly erased those bad memories.
Paul McGill was top notch. He was simply the best. On the email he was direct (but fun), he was accurate and professional. On my way to Nevada my husband said “I can’t believe I’m actually looking forward to meeting this guy! We have bought numerous cars and not one dealer EVER came with us to the car and showed us anything- Paul did that for us. And no way were we disappointed. Kirk Alexander was just great, as was Carlos who set up the Bluetooth. Our sales consultant Paul McGill-you should give him a raise! Barbara & Charles S July 2011
We enjoyed the atmosphere at Findlay Toyota. Everyone was friendly and polite. We came on a weekend and there for many hours finalizing all the paperwork. The refreshments that were available were greatly appreciated. Our sales consultant was extremely helpful and did not make us feel pressured at all. He was interested in finding the right car to meet our needs. Internet search led us to you. We purchased our FJ Cruiser from you a couple of months ago and had such a good experience that we came back to purchase the Rav4. We had Ron Glenn for both sales. We were so pleased with him that we will be recommending him to anyone we know who is looking to purchase a vehicle. Larry & Karen C July 2011
Findlay Toyota was excellent. Very helpful finding the car we needed. They did not really have to sell us a car. We knew what we wanted and they were excellent at completing the deal. We found out about Findlay Toyota from price costs on the internet. Sales consultants Ron Glenn and Paul McGill were very helpful and made the sale very easy on us. Would recommend both of them to anyone wanting a new car. Don & Donna D July 2011
Very friendly, reasonable and understanding. Our deal is temporarily held in abeyance due to an issue from our side. I learned about Findlay through the internet. Martin Reyes looked after us and he did an exceptionally satisfactory job. He is the kind of person any one would like to trust as he looks at your needs proactively. Thank you
L. L. June 2011
My overall experience was not as stressful as anticipated. I was very pleased that I was not hounded to purchase a car. Sales experience was very good. Ron was very accommodating and was very easy going. He let me decide things on my terms. He was also very patient and gave his personal insight on things but was never pushy about the sale. I found you browsing the net and through commercials. My sales persons were Ron & Howie Lederman.
Donny C June 2011
My overall experience with Toyota was excellent (and my first). The sales experience was superb. I found you on the internet, first through my reviews search on Edmunds for the Prius, then on a direct search for Toyota dealerships who had Prius standing inventory. My sales consultant was Carlos Aldanese and I will refer him to my friends and colleagues.
Kate H June 2011
Great experience! From our consultant Yuvo to the finance department. Was welcomed right away. Test drove the car immediately. The whole team was very patient and not pushy or demanding. Great family environment. I found them online. Yuvo was a wonderful sales consultant. Very kind and knowledgeable. Thank you Autumn N June 2011
My experience was excellent. Everyone was professional. My experience was very good and to the point. The negotiation was very straight forward. I bought a previous car from Findlay Toyota. Ron Glenn was my sales consultant and he was excellent.
Tim L June 2011
Just to let you know my overall experience with Findlay Toyota was a positive one- everyone was helpful and answers were to the point. The sales experience was with ease and no high pressure tactics- all questions were answered promptly, recommendations were made by the consultant where needed and that was greatly appreciated. He was very knowledgeable on the specifics. I reside in the neighborhood and my previous 4Runner was serviced by the service dept. Ron Glenn was a very good sales consultant.
Harry R
The experience I had with Findlay Toyota was very good. Howie was looking for the right truck for me and when it came in he called. We worked out a price and quickly had an agreement. I found Findlay Toyota through Autotrader.. Howie Lederman was great.
Donald M
The experience at Findlay Toyota was Honest, relaxed, and I didn’t feel pressured at all. There was a large selection of used and new vehicles, so it was nice to have so many options. The entire sales experience was great, smooth, and quick! I live here in town and have many friends who have previously bought from Findlay Toyota. Doron Bodinger and Ron Glenn were my sales consultants and were excellent. My only concern is that the car didn’t come with floor mats and I am having trouble finding some that fit and don’t slide.
Christina K
What can I say, I wish other businesses would adopt your customer business model. Antwaun Bynum was 3 plays ahead of the game, he was great, I would have bought the whole dealership if I could, but due to cash constraints I left with a nice piece of it, a Toyota Corolla. Thanks guys
Eric S
The truck is excellent! We have a very busy life and do not always keep up with our correspondence as we should. Thank you Robert again for your knowledge and professionalism.
Bill & Vicki
Findlay Toyota gave me a very good deal and good service. They were fast and we’ve always used Toyota, for about 20 years. We found them on the internet. We really liked our sales consultant Mr. Chai. He is from Thailand.
T W
I would have to say my overall experience with Findlay Toyota was excellent. My sales consultant Mike Stehli was also excellent! I found out about Findlay Toyota because I leased from you before.
JoAnne T
Ron Glenn was my sales consultant and he got me the deal that I requested. This was my third purchase from Findlay. The overall experience was great.
I would definitely return. Todd M
My overall experience at Findlay Toyota in Henderson was Outstanding and very professional! The sales experience gave me no pressure and was excellent. I learned about your dealership through the website. The sales rep was Bill Giannaris and he was great!
Domingo S
My overall experience with Findlay Toyota was very good. My sales consultant Rafa Sotelo was excellent. I learned about Findlay Toyota from a friend.
Nixon M
Robert, It was a pleasure doing business with you. Had I known for sure Ginny was not going to trade in her Avalon and we go to just one car, I would have bought a Camry. But I have to tell you, I fell in love with my Avalon. My only fear is that the car will be junk or I will be gone prior to learning all the ins and outs of the dash board! I did make a few phone calls on the way home yesterday and had the CD player working as well as the nice lady telling me where to go. Now just have to find out how to increase her volume, you set it for me, but need it a bit higher with car and street noise than I needed it sitting with you at the dealership. Thanks again, it was fun to get to know you as well as the business end.
Stephen A H
We drove from NW Las Vegas because the Toyota dealer near us wouldn’t help us find 2 screws for our 2007 Tundra. Within 5 minutes Brian had located the parts we needed ! We will continue to use Findlay for our 3 Toyotas. Joy S
Overall I will give Findlay Toyota an excellent grade. I can’t see any reason to complain since I basically got everything I desired in the way of a car. The whole process went as planned for me.They have a way of making you feel like you’re in control. I noticed this from the start. When my new clean car was ready to drive away, I was explained everything as if I never saw a car in my life, but can understand why they do that. I did learn new things anyway. Yes, I would recommend Findlay Toyota to my friends and family members! Jody M
Jeremiah K
Date: 7-17-10
My overall experience was A++ Great Job! My sales consultants were Mike/Imam, they did A++ job! I wanted to try something different than Fletcher Jones.
Gregory A
Date: 7-17-10
My overall experience was excellent! My expectations were exceeded and I couldn’t be happier to have purchased a car from you guys. My sales experience was also excellent. My needs were assessed and met before I even walked in the door. The whole process was the quickest car buying experience I have ever had. Jeff Rubalcava did a great job.
Sammy
7-17-10
I was very impressed. The sales experience was simple and expedient. My search for a Toyota Tacoma on the internet & having the model and color in stock led me to your dealership first. Robert Anderson & Jeff Rubalcava were my salesmen.
Jerome B
Date: 7-17-10
My overall experience was exceptional. I was looking for a 2010 Toyota Tacoma MT, A/C, Silver Mica exterior, Graphite interior to replace my 2006 Tacoma, which had been totaled 5/4/2010. I gave this info to AutoNation and they contacted Toyota dealerships in LV. None had what I wanted, except Findlay. John Terry called me and said he had the truck I wanted and scheduled a test drive for the next day. When I arrived, Mr. Terry’s assistant Greg Hodges took over. The truck was tucked away in a parking area with other trucks. Mr. Hodges moved about 20 vehicles to get to mine, a Herculean effort on this 105 degree day. I took it for 20 minute test drive on I-215. I couldn’t be more pleased with the truck or my treatment at Findlay.
Marcie Z
Date: 7-18-10
My experience at Findlay Toyota was excellent. Overall the staff were professional and courteous. I was surprised that Howie returned my call as promptly as he did. It was a pleasure to have him as my sales consultant. He provided me with enough time to make my selection, while catering to my family who were also present. Howie started the paperwork for me so that I could make the transition from my trade in to my new car easy. I didn’t have a lot of time so I really appreciated his expediency and attention to detail. Howie Lederman was my sales consultant.
Michael C
Date: 7-17-10
Very pleasant. Courteous & professional staff. The sales experience was fantastic. Low pressure and let me make the decisions. John Tracy made the experience very knowledgeable, overall an excellent salesman.
Brian G
Date: 7-21-10
My experience at Findlay Toyota was excellent. Working a deal including a trade in was painless and I thought very fair. The sales experience was excellent. It was not heavy handed with a I-will-sell-you-a-car-no=matter-what. I have driven thru the Valley Auto Mall several times so I was familiar with the dealership. The selection of vehicles is what made me choose that dealership. Robert Anderson was my sales consult and he was excellent. He let me talk and look on my first visit and was happy to let me do just that. He seemed to personify the new age salesman, not a heavy intimidating presence. John Barr was there but didn’t do anything do anything crazy while I was there which was a bit disappointing J
Christine S
Date: 7-25-10
Phenomenal. I had been referred by several of your customers. My experience was consistent with everything they told me. Nice environment, friendly employees, and quick car buying process. Sales experience was great. I had done some online research on the Prius prior to buying it. I had sent several emails back and forth to John Tracy regarding questions I had about the different models. John was great. Responded via email or phone to everything within 24 hours.
Lee & Laurie K
Date: 7-26-10
Overall experience was good. We are repeat customers…5th car. Our salesman was Robert Anderson, he did a great job!
Minerva P
Date: 7-17-10
It was a good experience from the moment I walked in, nobody harassed me and I was comfortable there. The sales experience was hassle free. Our sales consultant was Rafael Correa.
Richard & Cindy C
Date: 7-22-10
Everything was fabulous. Our sales consultant was very informative and very helpful from the moment we told him what we wanted until the very end. He was very patient in explaining all the bells and whistles and helping us set things up. We closed the deal and drove away with a new car within a couple hours. I highly recommend Findlay Toyota.
Andre F
Date: 7-23-10
It was great! John Tracy was our sales specialist. He was very honest and helpful and we ended up getting 3 vehicles from him! My wife, my sister, and myself. John showed us the vehicles we went there for, hooked it up with rims on the Camry and showed my sister in law a Scion and she fell in love with it. Tony and the English guy were also a pleasure to work with. Our finance specialist was great as well. All the guys there were friendly, John was awesome.
Simon N
Date: 7-27-10
Very friendly and helpful with no pressure to buy. Took a test drive and choose a model and a color and received pricing. I have a Highlander and I get service with you. Sarah Lee was my agent in purchasing my Toyota. Jeff Rubalcava was my sales consultant and did a great job in the presentation, sales and delivery.
Angie B
Date: 7-27-10
It was excellent. The whole process was pain-free and quick. Ralph was very attentive and eager to address any questions or concerns I had. He was extremely helpful. His name is Ralph Sotelo.
Kristen R
Date: 7-29-10
My overall experience was excellent. My overall sales experience was excellent. My sales consultants were Richard Kaye & Monaliza.
Marcia C
Date: n/a
Everything was just fine. I was treated fairly & would recommend others to your dealership. Brandin was very helpful and courteous. He knows the vehicles he is selling. A plus for your company.
Leo A
Date: 7-31-10
You have outstanding personnel. No pressures. No yaking before the sales. They were straight to the point what they can offer. All are professional. Mr. Ralph Sotero- best salesman you have.
Stacie T
Date: 7-31-10
Overall I am very happy. It went really smooth, no pressure, no games. The salesman listened to what I wanted. He didn’t try to show me anything that was out of my price range. I just googled Toyota just to look, and your site was the one that pulled up. John Tracy was great, no pressure at all. He was laid back and didn’t try and push anything on me. I will recommend him to everyone.
Guerman S
Date: 7-31-10
Everything was super great. Top 10. Thanks a lot
John N
Date: 8-3-10
Everything was excellent. My salesman was excellent. His name is John Tracy.
Phillip L
Date: 8-5-10
My overall experience with Findlay Toyota was outstanding, as was my salesman Jeff Rubalcava.
Jeff W
Date: 8-7-10
Overall experience was a 10. Our sales consultant was Robert Anderson, also a 10. This was our 3rd vehicle purchased from Findlay Toyota.
Priscilla H
Date: 8-7-10
Findlay Toyota was amazing. Getting my car was quick and painless and the sales representatives are so welcoming and helpful. I walked in and a sales rep immediately came to me and asked if they could help. I asked them to direct me to Jeff Rubalcava because I had previously spoken to him on the phone and he was just as helpful in the store as he was on the phone. He made sure I had the car I wanted in the color I wanted and made the whole experience that much more exciting.
Tania T
Date: 8-9-10
Very quick and easy process to find the car that I wanted with features I wanted. Overall an excellent experience. Robert Anderson had the car I was looking for all ready and it expedited things.
Richard P
Date: 8-9-10
I have been buying cars from Findlay Toyota for almost 10 years and it has always been great working with the sales rep! My sales consultant was Howie Lederman, and when it is time to get a new car I would love to have him again. He did an excellent job for me and I trust him!
Shiretha K
Date: 8-11-10
Overall my experience has been great. I have had the Camry for a year so far everything is good. I love Toyota’s, this is my second one and I will probably get another one after this one. John Pool was my sales person, not sure if he is still with the company but he was EXCELLENT.
Timothy B
Date: 8-11-10
I had an excellent overall experience. I loved that facility, the people, and the service. I worked out the price I wanted via information from consumer reports, then emailed all the dealers in the area with my offer. They all contacted me and we negotiated. Jeff came to me with the price which matched- as did one other dealership, but Jeff Rubalcava had the car in stock where the other dealer did not. When I called him and told him that he had a sale, he asked me to meet him in an hour so he could get the car from the lot and prep it. I did that and the whole process took me about 2 hours and 15 minutes.
Charles B
Date: 8-13-10
As usual the experience was positive and actually it went much smoother this time around and that was because of the sales person Ralph Sotelo, and Gay. She came through again, just like last time. I would like it if there was a hybrid Corolla. I drive a Prius at work, but prefer the Corolla for my personal use. The Camry is too big and I have out grown driving a truck, and we have an SUV. I bought my first Toyota in 1987 and kept it for 17 years.
Christa F
Date: 8-18-10
Overall experience was excellent. I asked for a quote online. So nice to get quote online, come in and test drive, and not have to haggle over price. My sales person Jeff Rubalcava was great!
Keri B
Date: 8-18-10
My overall experience was Wonderful!!!! Sales team was great, they went above and beyond. I will purchase my next vehicle from Findlay!!! Awesome experience! They delivered my truck to me at work!!! They remember what customer service is all about! Thank you Jeff Rubalcava!
Lorri J
Great! Everyone in the service department was helpful. I only went to the service department. I bought a Prius here a year ago. I shopped all the Toyota dealerships and found Findlay to be the most responsive. Jeff Rubalcava was knowledgeable and helpful. I learned everything about my Prius from him. I recommend him highly.
Pamela U
Date: 8-19-10
Excellent overall experience. Everything went so smoothly I was astonished! There was no undue waiting around at the time of purchase. Everyone was very professional and friendly. It was actually a delightful experience!! Ralph Sotelo was superb. He answered every question in a timely manner and answered me directly. He made sure I knew things I didn’t know I needed to know. When I facilitated on color, he gave me my choices on both cars. He picked me up at McCarran airport and was excellent in every respect.
Thank you for a delightful experience buying my new car. My 2007 was rear ended and subsequently totaled by the insurance co. I really liked my Prius so much and was very disappointed. When I decided to buy again, I knew I wanted a Prius. Findlay Toyota and specifically Ralph made an unfortunate circumstance much easier!
Tom & Mira B
Date: 8-20-10
Robert Anderson is an excellent sales consultant. With people such as him, Findlay Toyota can expect to continue offering top professional service, as I’m sure they always have. We live in Henderson, so Findlay Toyota was no mystery. Mrs. Branca and I are very happy with our new Camry. It’s good to have only positive memories of the purchase experience.
Laura S
Date: 8-23-10
Thank you. We put together the deal yesterday for a Prius II with some extras worked with Chi & Imam. Both of these folks were extremely pleasant & knowledgeable. I must say this was one of our best experiences leasing a car. They both made it very easy and enjoyable. Please give them both a high mark in customer satisfaction. We left a $3025 deposit on Saturday and will pick up the Prius on Wednesday. By the way, this is our 2nd Prius. We currently have a 2008 Prius #7 which is why we decided to get a 2nd Prius. We also looked at Honda Insight at your sister dealer. The Prius won hands down as far as we were concerned. Your Toyota staff would not let us leave until we were satisfied with the deal. Your sales manager was also very nice and was able to shave off another $300.oo for us. I hope I have a chance to share this story with some of my friends. Thanks for this nice experience!
Harold Burgess S
Date: 8-23-10
Superb. Very well taken care of, all my questions answered appropriately. Treated as a friend not just as a customer. I came into see a specific vehicle that I had located on line. I had called ahead and it was ready and waiting. Ron Glenn was my original salesman and then he had Mike Stehli finish helping me as he had to leave the area. Both answered all my questions and we discussed alternatives. I am delighted with the choice I made. My wife and I previously purchased a 2008 4Runner from Ron Glenn in May of 2009 and have kept in touch with him as I was going to buy a vehicle this year when I retired. He has been exceptionally available and helpful anytime my wife has been in Findlay Toyota for service on her vehicle or when she called him for information on my new vehicle after locating it on the internet. I definitely would recommend Findlay Toyota and it’s sales staff to my friends and family.
Sharee M
Date: 8-27-10
Overall experience was great. Especially Kirk in finance. He has a great personality. Sales experience was great. I have been looking for a FJ for awhile. Found something online and Robert Anderson seemed very educated and had an idea of what I wanted and needed.
Name: Samuel & Erimi L
Date: 8-30-10
Our over all experience was EXCELLENT! The sales experience was to the point and your sales consultant listened to what we had to say and acted on it EXCELLENT! I came to your dealership because centennial would not entertain our questions on the phone. Our sales consultant Mr. Ron Glenn, excellent attitude, and very attentive, clearly a true professional! EXCELLENT service!!
Again thank you for a wonderful experience and I have spread the word on your excellent service to my co-workers and they are excited to visit your dealership in the very near future.
Brooke R
Date: 9-6-10
I had a very positive experience. It was superior!! I would recommend anyone to go to Findlay Toyota and to Ralph Sotelo. I had been looking on line on and off I think for about a month and Ralph had been really helpful and quick with replying to all my questions and sending me vehicles that were within the requirements I was looking for on line. He was not pushy, but did not give up on me.
Excellent! Ralph was extremely patient and thorough! He took the time to really teach me how the GPS system worked on the vehicle and the blue tooth. He even hooked that up with my phone for me. He really went the extra mile and I truly appreciate it.
Also, Eric Ludwick, the person that handled the finance part of the sales part was great also. He explained the extended warranty and let me know exactly how it would work regarding the hybrid since this is the first hybrid I will be owning. I did have quite a bit of questions, yet he was patient and didn’t seem to mind at all. He was very polite and friendly. Great customer service!
Steve J
Date:9-6-10
My sales person was Howie Liederman and the experience was good. Howie was a low pressure salesman and very helpful. I would recommend him to anyone looking to buy a car.
Janet B
Date: 9-7-10
Immediately after driving onto the lot, I was greeted by a salesman, taken into the showroom, and the salesman made sure our consultant was paged. In fact, every time we came to the lot, we were greeted and escorted (which is a huge difference compared to other dealerships who usually ignore potential ups). Once Jeff Rubalcava, our consultant arrived in the showroom, he sat down, discussed our needs, went over options with us, and offered us drinks/food. Jeff had the vehicle Rene’ had inquired about already pulled up near the showroom, and took us on a test ride. While we were at the showroom, Jeff was “all ears” and didn’t mind answering the myriad of questions we had, nor did Jeff mind when we asked him about several other vehicles. When we asked for time to discuss our options together, Jeff didn’t hover and try to eavesdrop as many salespeople tend to do- very refreshing to be left alone. When we told Jeff we would have to think on the deal overnight, Jeff did not try to pressure or browbeat us into making a decision– also very refreshing. When we returned the next day, Jeff had the car ready to go, got the paperwork done. Got us into finance immediately and offered us more food/drinks.
All in all a very pleasant , stress free experience. Even our finance guy was nice, and it’s my experience that finance guys are usually too stressed to be nice!
Hieda A
Date: 9-23-10
I had an excellent experience at the Findlay Toyota dealership. When I walked into the dealership it had a positive feel to it. Everyone was so friendly and up beat and the sales rep., finance, and the sales manager were all very professional and fun at the same time.
My sales experience was very quick actually. We ran my credit and because I’m only 19 and with the credit I built up I was informed of the specials that Scion had. John Tracy was my sales rep. showed me one they had out front and I feel in love with the car. I returned the n ext day and purchased it. It was a very simple and sweet deal.
My sales rep. was John Tracy and he had the best attitude, very positive, answered any question I had, he had a very positive feel to him. He was a delight to work with and I always recommend him to anyone looking for a car.
Brigitte L
Date: 9-28-10
Great experience as far as buying a car goes. I dreaded it but of course wanted a car. Sales experience was great. Imam and Ronnie were nice, informative, answered all my questions completely, easygoing not pushy at all, respectful – all qualities that put me at ease with the car buying experience.
Dale I
Date: 10-19-10
It was a very good experience and Ralph Sotelo our sales consultant was very helpful. Ralph helped us with every question we had on the car. We had bought cars from you in the past.
Kurt B
Date:11-1-10
Overall experience Excellent. I called ahead of time to see if the internet manager I wanted was going to be available the next day. I went early the next day and he was there just as he stated. He took really good care of me from start to finish of the car buying experience. I was referred by a friend Jon O who purchased 2 cars from Findlay Toyota. My sales consultant was internet manager Jeff R.
Monica A
11-11-10
Overall experience was great and easy. A friend referred us to Ralph Sotelo when we told him we were interested in buying a Toyota.
Elizabeth A
11-11-10
Great, this was my second purchase with Findlay Toyota. The sales experience was smooth for the most part J I was referred from a friend of a friend. Our sales consultant was Ralph Sotelo, I look forward to sending him some clientele.
Lynda D
11-12-10
My experience with Findlay Toyota was excellent. As was the sales experience. I am a return customer. My sales consultant was Robert Anderson.
Leon T
2-7-11
My overall experience with Findlay Toyota was “fantastic”. My sales experience couldn’t have been any better. When we first moved here we found out about Findlay through television, radio, newspaper and the internet. My sales consultant was none other than the “great internet sales manager” Mr. Ron Glenn.
“I would only buy my Toyota from Findlay Toyota and tell everyone I know to only buy from Findlay Toyota”. There; now how’s that for a survey answer!!! Now what do I get?
David F
2-14-11
My overall experience with Findlay Toyota was EXCELLENT. My sales experience with Ron Glenn was EXCELLENT. This was my 2nd purchase at your location.
Scott N
2-25-11
After spending tireless hours with other dealerships, and working deals on the exact same truck with one of your competitors, I found myself looking for relief from what had become a miserable buying experience.
Through the years I have either bought or leased vehicles through Mercedes, Infiniti, Honda, etc. Robert, you have surely won my business from now on, having provided such a stress free experience for my wife and me.
I am writing a letter to Toyota Headquarters, the General Manager of Centennial, and your GM to let them know that you have turned what was a horrible experience into an excellent purchase.
Your efforts to develop a long time customer have paid off, and I am committed to letting everyone I know what kind of experience you provided. Thanks again.
Ryan S
3-5-11
My overall experience with Findlay Toyota was EXCELLENT! Mike and Elaine were awesome! They were very courteous and professional throughout the whole process from test drive til I drove off the lot in my new Camry hybrid. My only complaint is that one of the hubcaps popped off of the front passenger wheel approximately 3 days after I bought the vehicle.
My sales experience was excellent! I had some minor concerns with the vehicle with regards to window tint, minor scratches etc. However, any issue that I had was handled immediately by Mike Stehli or Elaine Alumbaugh. I was very impressed J
Bernicia F
2-26-11
Overall experience Very Good, comparable to other top Toyota dealers I’ve dealt with in FL and CA. The salesman Howie Lederman, was most gracious and helpful. He was selling cars but did not ever pressure me nor make me feel uncomfortable. I had been to other Toyota dealerships but his personality and professionalism was the turning point for me to purchase the car right then and there. I found out about Findlay because I started taking my Avalon in for servicing when I moved here almost 5 years ago.
Robyn B
3-9-11
I just wanted to say a huge Thank you! To Richard Kaye at your store. Because of him and his ABOVE EXCELLENT service and help with finding a car, my dream of owning a brand new car is no longer a dream, but a reality. Because of Richard, you have life long customers. I make sure to spread the word about Richard and Findlay Toyota wherever I go. Thank you from the bottom of my heart!
Jacob L
3-16-11
Great experience – Low pressure salesman, knowledgeable with the vehicle, answered most questions, and Kirk in the finance department answered all my finance & warranty questions. That was one of the most in depth test drives I’ve been given in a vehicle, and Mr. Anderson really knew what he was talking about with the truck.
Amiee A
3-16-11
Overall experience was pleasant. Sales experience was painless (thanks John B-for doing what you do best!!) I knew about you from commercials and word of mouth…I chose to drive across town from my normal shopping area thanks to Robert Anderson’s product knowledge and seemingly non aggressive salesmanship. (Eric Ludwick in financing is alright tooJ) Thanks Findlay!
John W
3-19-11
We were treated quite well and if we weren’t, Findlay would not have made a deal that day. Customer respect is of great importance and all customers should be treated as such. Old saying “you can catch more flies with honey”
Initial contact was with Imam Throwbridge but he was sick the day we drove to LV from Mesquite so Howie Lederman was assigned to assist us. I highly recommend Mr. Lederman as a class A professional salesperson. He made the whole process smooth and pretty much painless.
Jay H
3-21-11
Experience was great! Ralph was my salesperson. There was no BS he gave me his best price, he did not pressure me, he answered his phone when I called and let my buy the vehicle on my pace. When I picked the vehicle up he had it full of gas and cleaned and ready, just like he said he would. He explained everything in the vehicle to me, set up my phone on the blue tooth and went over the warranty and road side assistance and the maintenance plan. It was the smoothest purchase I could of asked for. I purchased it off the internet. Ralph was just what I was looking for in a salesman, I will purchase from him again.
Pamella B
3-21-11
We will always come back to FT as we are a loyal customer. This is probably our third Toyota to purchase/lease with you. Phillip, the gentleman who approach us in the parking lot was accommodating and greeted as with respect and was very professional. As soon as we were in the table, we were referred to Mr. Steve Cutter who seems like the middle man between us and the person behind the counter.
Everything was excellent from the test drive, Philip explaining the controls, the negotiation part with Steve Cutter, the signing of contract and the washing and turn over the Prius to us. The only hiccup that we encountered is that the person behind the counter (finance guy) was having a hard time accepting our print out from the internet that states a rebate of $1,000.00 for all military personnel. We know Mr. Cutter did the best to relay our concerns but we guess that the final word is coming from that gentleman behind the counter. So, we end up getting a $500.00 military rebate instead.
We knew about you as a loyal customer. Who would not know you because of the commercial with John Barr.
Phil & Cynthia D
3-23-11
I did come see Mr. Anderson, when he took me on a test drive of the Fj I knew nothing about them and was planning on buying a Jeep Wrangler, after my experience with Mr. Anderson I decided to really look into the Fj, I have a ranged to buy an Fj from another source. If you has a yellow one I would have bought from you. I will be buying many accessories from you and have purchased two cars from you and will be back. But let me tell you Mr. Anderson was the best salesman I have ever dealt with looking for a car it is no reflection on him that you didn’t have yellow Fj.
Nancy G
3-28-11
My overall experience was excellent, I knew what I wanted and it arrived at the appropriate time. I do not like the sales associates outside commenting if I need anything. I personally do not like sales associates.. So.. There is really nothing that can be done. I personally do not want to be asked anything or bothered by anyone unless I ask and I want them to be available for when I need something, but not crowding me. ( Obviously that is my own personal issue)
Ron Glen did a wonderful job selling me my car. He described the value and the trends on the selling history of the car. He always makes me and my fiance feel that we are being taken care of. He is not pushy and demanding which makes it a more relaxed sell.